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HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

Ratings by dimension

  • Ease of use3.9
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars93
  • 4 stars96
  • 3 stars32
  • 2 stars12
  • 1 star9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

Ian Bramley

Head of finance · 501-1000 employees · Education

United Kingdom
5.0

27 Mar 2024

Grew with us from free

HubSpot Academy meant we onboarded ourselves for free, and the free tier got our whole sales team off spreadsheets at no cost. No complaints so far.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

It is more platform than a small sales team needs.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years10 found this helpful

Adam Begum

Operations manager · 201-500 employees · Engineering

United Kingdom
5.0

25 Mar 2024

Adopted with zero training

HubSpot Academy meant we onboarded ourselves for free, and having marketing and sales on one contact record ended two integrations. No complaints so far.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months39 found this helpful

Sophie Pemberton

Bookkeeper · 1-10 employees · Professional services

United Kingdom
5.0

25 Mar 2024

Watch the jump to paid

HubSpot Academy meant we onboarded ourselves for free, and having marketing and sales on one contact record ended two integrations. No complaints so far.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years26 found this helpful

Eleanor Holloway

Director · 1-10 employees · Construction

United Kingdom
5.0

20 Mar 2024

One platform for sales and marketing

The app marketplace connected to everything we already run, and the team adopted it without any training, which never happens. No complaints so far.

Pros

The app marketplace connected to everything we already run.

Cons

It is more platform than a small sales team needs.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months11 found this helpful

Hannah Pemberton

Systems accountant · 1000+ employees · Veterinary

United Kingdom
4.0

18 Mar 2024

Watch the jump to paid

Email tracking and sequences saved our reps real time. Only real gripe is that the jump from free to paid is steep once you need automation.

Pros

Email tracking and sequences saved our reps real time.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years11 found this helpful

Aisha Ferreira

Company secretary · 51-200 employees · Logistics and transport

United Kingdom
4.0

12 Mar 2024

Grew with us from free

Having marketing and sales on one contact record ended two integrations, and HubSpot Academy meant we onboarded ourselves for free. The jump from free to paid is steep once you need automation, but we live with it.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

The jump from free to paid is steep once you need automation.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months21 found this helpful

Bethany Quinn

Management accountant · 51-200 employees · Manufacturing

United Kingdom
5.0

7 Mar 2024

Powerful once you commit

The free tier got our whole sales team off spreadsheets at no cost. Having marketing and sales on one contact record ended two integrations.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

It is more platform than a small sales team needs.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 2+ years7 found this helpful

Mark Bramley

Office manager · 1-10 employees · Education

LinkedIn verifiedUnited Kingdom
2.0

29 Feb 2024

The free tier is genuinely great

It is more platform than a small sales team needs, and the cost crept up exactly as we became dependent on it. The app marketplace connected to everything we already run, which is about the only positive.

Pros

The app marketplace connected to everything we already run.

Cons

It is more platform than a small sales team needs.

Ease of use
2.0
Value for money
3.0
Customer service
2.0
Functionality
2.0
Used for 6-12 months1 found this helpful

Thomas Bramley

Management accountant · 201-500 employees · Legal services

United Kingdom
4.0

26 Feb 2024

Adopted with zero training

Email tracking and sequences saved our reps real time. Only real gripe is that marketing contacts pricing climbs as your database grows.

Pros

Email tracking and sequences saved our reps real time.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months6 found this helpful

Eleanor Mackenzie

Operations manager · 51-200 employees · Logistics and transport

United Kingdom
4.0

23 Feb 2024

One platform for sales and marketing

The team adopted it without any training, which never happens. Only real gripe is that the cost crept up exactly as we became dependent on it.

Pros

The team adopted it without any training, which never happens.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use
5.0
Value for money
4.0
Customer service
3.0
Functionality
4.0
Used for 1-2 years10 found this helpful