FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

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Verified reviews for FreshBooks

261 reviews matching your filters

Hannah Nowak

Group financial controller · 1000+ employees · Veterinary

LinkedIn verifiedUnited Kingdom

5.0

7 Nov 2025

Easy, if light on bookkeeping

Automated payment reminders mean I stopped chasing clients myself, and the invoicing gets us paid noticeably faster than our old system. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years4 found this helpful

Ruth Mackenzie

Director · 11-50 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

3.0

23 Oct 2025

Perfect for a freelancer

Mixed. The invoicing gets us paid noticeably faster than our old system, but no real inventory, so it does not suit a product business.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 2.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years27 found this helpful

Aisha Thornley

Company secretary · 51-200 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

5.0

9 Oct 2025

Great for a service business

The invoicing gets us paid noticeably faster than our old system, and tracking billable time against a project and invoicing it is seamless. No complaints so far.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years9 found this helpful

Mark Bramley

Director · 1-10 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

5.0

4 Oct 2025

Gets us paid faster

The invoicing gets us paid noticeably faster than our old system. Automated payment reminders mean I stopped chasing clients myself.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years31 found this helpful

Alan Thornley

Bookkeeper · 1-10 employees · Professional services

LinkedIn verifiedUnited Kingdom

3.0

29 Sep 2025

Great for a service business

Mixed. Seeing when a client has opened an invoice is quietly useful, but no real inventory, so it does not suit a product business.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months10 found this helpful

Eleanor Iqbal

Finance manager · 201-500 employees · Construction

LinkedIn verifiedUnited Kingdom

5.0

20 Sep 2025

Easy, if light on bookkeeping

Tracking billable time against a project and invoicing it is seamless, and the invoicing gets us paid noticeably faster than our old system. No complaints so far.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months17 found this helpful

Rebecca Ellery

Founder · 1-10 employees · IT services

United Kingdom

3.0

19 Sep 2025

Perfect for a freelancer

Mixed. The invoicing gets us paid noticeably faster than our old system, but no real inventory, so it does not suit a product business.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 2.0

Used for 1-2 years16 found this helpful

Jodie Sinclair

Financial controller · 51-200 employees · Manufacturing

United Kingdom

5.0

17 Sep 2025

Great for a service business

The invoicing gets us paid noticeably faster than our old system. Automated payment reminders mean I stopped chasing clients myself.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months5 found this helpful

Gareth Ashworth

Owner · 11-50 employees · Hospitality

United Kingdom

5.0

13 Sep 2025

Gets us paid faster

Seeing when a client has opened an invoice is quietly useful. Automated payment reminders mean I stopped chasing clients myself.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years25 found this helpful

Freya Dunmore

Practice manager · 1-10 employees · Logistics and transport

United Kingdom

5.0

11 Sep 2025

Easy, if light on bookkeeping

It is genuinely easy for someone who is not an accountant. Tracking billable time against a project and invoicing it is seamless.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years28 found this helpful