FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

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Verified reviews for FreshBooks

261 reviews matching your filters

Zoe Devlin

Practice manager · 11-50 employees · IT services

United Kingdom

3.0

18 Dec 2025

Perfect for a freelancer

Seeing when a client has opened an invoice is quietly useful. That said, the lower tiers cap billable clients and we hit that ceiling and no real inventory, so it does not suit a product business.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 4.0
Value for money: 2.0
Customer service: 2.0
Functionality: 2.0

Used for Less than 6 months9 found this helpful

Mark Bramley

Founder · 1-10 employees · Logistics and transport

United Kingdom

4.0

15 Dec 2025

Perfect for a freelancer

Tracking billable time against a project and invoicing it is seamless. Only real gripe is that the lower tiers cap billable clients and we hit that ceiling.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years32 found this helpful

Stephen Vaughan

Practice manager · 11-50 employees · Charity and non-profit

United Kingdom

5.0

13 Dec 2025

Gets us paid faster

Automated payment reminders mean I stopped chasing clients myself. The invoicing gets us paid noticeably faster than our old system.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months24 found this helpful

Mohammed Patel

Founder · 11-50 employees · Accounting

LinkedIn verifiedUnited Kingdom

3.0

9 Dec 2025

Great for a service business

Tracking billable time against a project and invoicing it is seamless. That said, no real inventory, so it does not suit a product business and it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 4.0
Value for money: 3.0
Customer service: 2.0
Functionality: 3.0

Used for Less than 6 months9 found this helpful

Mark Lockhart

Company secretary · 51-200 employees · Food and beverage

United Kingdom

3.0

8 Dec 2025

Great for a service business

Mixed. Automated payment reminders mean I stopped chasing clients myself, but the American roots show in a few of the defaults.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The American roots show in a few of the defaults.

Ease of use: 4.0
Value for money: 2.0
Customer service: 3.0
Functionality: 2.0

Used for 1-2 years18 found this helpful

Charlotte Sinclair

Finance business partner · 1000+ employees · IT services

LinkedIn verifiedUnited Kingdom

5.0

24 Nov 2025

Perfect for a freelancer

Tracking billable time against a project and invoicing it is seamless. The invoicing gets us paid noticeably faster than our old system.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months15 found this helpful

Charlotte Vaughan

Founder · 11-50 employees · IT services

LinkedIn verifiedUnited Kingdom

4.0

22 Nov 2025

Best invoicing we have used

Tracking billable time against a project and invoicing it is seamless. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 5.0

Used for Less than 6 months9 found this helpful

Louise Devlin

Practice manager · 11-50 employees · Retail

LinkedIn verifiedUnited Kingdom

4.0

19 Nov 2025

Great for a service business

Seeing when a client has opened an invoice is quietly useful. Only real gripe is that the American roots show in a few of the defaults.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The American roots show in a few of the defaults.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months2 found this helpful

James Kaur

Financial controller · 201-500 employees · Education

United Kingdom

2.0

16 Nov 2025

Great for a service business

The American roots show in a few of the defaults, and the lower tiers cap billable clients and we hit that ceiling. Automated payment reminders mean I stopped chasing clients myself, which is about the only positive.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The American roots show in a few of the defaults.

Ease of use: 2.0
Value for money: 3.0
Customer service: 1.0
Functionality: 3.0

Used for Less than 6 months

Claire Begum

Finance manager · 201-500 employees · Retail

LinkedIn verifiedUnited Kingdom

4.0

15 Nov 2025

Perfect for a freelancer

Automated payment reminders mean I stopped chasing clients myself. Only real gripe is that the lower tiers cap billable clients and we hit that ceiling.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 3.0
Value for money: 5.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months38 found this helpful