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Verified listing

Invoicing first accounting built for freelancers, agencies and service businesses

Ratings by dimension

  • Ease of use4.0
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars109
  • 4 stars95
  • 3 stars36
  • 2 stars18
  • 1 star3

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Verified reviews for FreshBooks

261 reviews matching your filters

Rachel Ferreira

Sole trader · 1-10 employees · Recruitment

United Kingdom
5.0

31 Jan 2026

Best invoicing we have used

It is genuinely easy for someone who is not an accountant. Automated payment reminders mean I stopped chasing clients myself.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

No real inventory, so it does not suit a product business.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for 6-12 months24 found this helpful

Neil Adeyemi

Bookkeeper · 1-10 employees · Hospitality

United Kingdom
5.0

30 Jan 2026

Ideal for billing by time

It is genuinely easy for someone who is not an accountant, and seeing when a client has opened an invoice is quietly useful. No complaints so far.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 2+ years30 found this helpful

Aisha Cavendish

Practice manager · 11-50 employees · Professional services

United Kingdom
5.0

20 Jan 2026

Great for a service business

Automated payment reminders mean I stopped chasing clients myself, and seeing when a client has opened an invoice is quietly useful. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months17 found this helpful

Daniel Bramley

Finance manager · 51-200 employees · Veterinary

LinkedIn verifiedUnited Kingdom
1.0

14 Jan 2026

Easy, if light on bookkeeping

The lower tiers cap billable clients and we hit that ceiling. No real inventory, so it does not suit a product business. Looking at alternatives.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use
1.0
Value for money
1.0
Customer service
1.0
Functionality
1.0
Used for 6-12 months27 found this helpful

Simon Thornley

Director · 11-50 employees · Fitness and leisure

United Kingdom
4.0

8 Jan 2026

Easy, if light on bookkeeping

The invoicing gets us paid noticeably faster than our old system. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use
5.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years34 found this helpful

Megan Stroud

Bookkeeper · 1-10 employees · Manufacturing

United Kingdom
1.0

5 Jan 2026

Great for a service business

No real inventory, so it does not suit a product business. The lower tiers cap billable clients and we hit that ceiling. Looking at alternatives.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

No real inventory, so it does not suit a product business.

Ease of use
1.0
Value for money
1.0
Customer service
1.0
Functionality
1.0
Used for 6-12 months22 found this helpful

Laura Ashworth

Founder · 1-10 employees · Recruitment

United Kingdom
4.0

30 Dec 2025

Best invoicing we have used

Seeing when a client has opened an invoice is quietly useful, and the invoicing gets us paid noticeably faster than our old system. The lower tiers cap billable clients and we hit that ceiling, but we live with it.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
3.0
Used for Less than 6 months30 found this helpful

Sarah Thornley

Bookkeeper · 11-50 employees · Wholesale

United Kingdom
5.0

29 Dec 2025

Perfect for a freelancer

Seeing when a client has opened an invoice is quietly useful. The invoicing gets us paid noticeably faster than our old system.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 2+ years23 found this helpful

Jodie Pemberton

Bookkeeper · 1-10 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom
4.0

23 Dec 2025

Ideal for billing by time

Automated payment reminders mean I stopped chasing clients myself. Only real gripe is that no real inventory, so it does not suit a product business.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

No real inventory, so it does not suit a product business.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
3.0
Used for 6-12 months9 found this helpful

Helen Wexford

Head of payroll · 501-1000 employees · Veterinary

LinkedIn verifiedUnited Kingdom
4.0

20 Dec 2025

Ideal for billing by time

Automated payment reminders mean I stopped chasing clients myself. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years18 found this helpful