FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

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Verified reviews for FreshBooks

261 reviews matching your filters

Michael Thornley

Finance director · 501-1000 employees · Engineering

United Kingdom

5.0

6 Mar 2026

Ideal for billing by time

Seeing when a client has opened an invoice is quietly useful, and the invoicing gets us paid noticeably faster than our old system. No complaints so far.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months33 found this helpful

Mohammed Quinn

Owner · 1-10 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

5.0

3 Mar 2026

Ideal for billing by time

Automated payment reminders mean I stopped chasing clients myself. Tracking billable time against a project and invoicing it is seamless.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months30 found this helpful

Megan Quinn

Founder · 1-10 employees · Food and beverage

LinkedIn verifiedUnited Kingdom

5.0

1 Mar 2026

Best invoicing we have used

It is genuinely easy for someone who is not an accountant, and tracking billable time against a project and invoicing it is seamless. No complaints so far.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years35 found this helpful

Nicola Hargreaves

Operations manager · 51-200 employees · Retail

United Kingdom

4.0

27 Feb 2026

Ideal for billing by time

It is genuinely easy for someone who is not an accountant. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 2+ years10 found this helpful

Rebecca Whitfield

Office manager · 1-10 employees · Engineering

United Kingdom

5.0

26 Feb 2026

Perfect for a freelancer

The invoicing gets us paid noticeably faster than our old system. It is genuinely easy for someone who is not an accountant.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months11 found this helpful

Michael Bramley

Office manager · 1-10 employees · Retail

LinkedIn verifiedUnited Kingdom

5.0

22 Feb 2026

Ideal for billing by time

Seeing when a client has opened an invoice is quietly useful, and tracking billable time against a project and invoicing it is seamless. No complaints so far.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months22 found this helpful

Sarah Holloway

Owner · 1-10 employees · Education

United Kingdom

5.0

9 Feb 2026

Perfect for a freelancer

Automated payment reminders mean I stopped chasing clients myself. Tracking billable time against a project and invoicing it is seamless.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months11 found this helpful

Emma Bramley

Bookkeeper · 1-10 employees · Education

United Kingdom

5.0

8 Feb 2026

Ideal for billing by time

It is genuinely easy for someone who is not an accountant. Seeing when a client has opened an invoice is quietly useful.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years13 found this helpful

Robert Sinclair

Founder · 1-10 employees · Recruitment

United Kingdom

4.0

7 Feb 2026

Gets us paid faster

The invoicing gets us paid noticeably faster than our old system, and tracking billable time against a project and invoicing it is seamless. It is lighter on proper bookkeeping than Xero or QuickBooks, but we live with it.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 2+ years38 found this helpful

Mohammed Baptiste

Management accountant · 201-500 employees · Property and lettings

United Kingdom

4.0

3 Feb 2026

Ideal for billing by time

It is genuinely easy for someone who is not an accountant, and seeing when a client has opened an invoice is quietly useful. It is lighter on proper bookkeeping than Xero or QuickBooks, but we live with it.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years24 found this helpful