FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

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Verified reviews for FreshBooks

261 reviews matching your filters

Charlotte Radcliffe

Founder · 1-10 employees · Education

United Kingdom

3.0

3 Apr 2026

Best invoicing we have used

Mixed. Automated payment reminders mean I stopped chasing clients myself, but no real inventory, so it does not suit a product business.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 2.0
Value for money: 2.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months27 found this helpful

Neil Fairbanks

Finance manager · 51-200 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

4.0

28 Mar 2026

Gets us paid faster

Automated payment reminders mean I stopped chasing clients myself, and the invoicing gets us paid noticeably faster than our old system. No real inventory, so it does not suit a product business, but we live with it.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 5.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months6 found this helpful

Kevin Middleton

Sole trader · 1-10 employees · Charity and non-profit

United Kingdom

4.0

20 Mar 2026

Gets us paid faster

The invoicing gets us paid noticeably faster than our old system. Only real gripe is that the American roots show in a few of the defaults.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The American roots show in a few of the defaults.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months38 found this helpful

Ruth Vaughan

Finance manager · 51-200 employees · Charity and non-profit

United Kingdom

5.0

17 Mar 2026

Easy, if light on bookkeeping

The invoicing gets us paid noticeably faster than our old system. Automated payment reminders mean I stopped chasing clients myself.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years9 found this helpful

Owen Ainsley

Payroll manager · 201-500 employees · Education

LinkedIn verifiedUnited Kingdom

5.0

16 Mar 2026

Perfect for a freelancer

Tracking billable time against a project and invoicing it is seamless. Seeing when a client has opened an invoice is quietly useful.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years29 found this helpful

James Nowak

Founder · 1-10 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom

5.0

13 Mar 2026

Easy, if light on bookkeeping

Automated payment reminders mean I stopped chasing clients myself, and it is genuinely easy for someone who is not an accountant. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years33 found this helpful

Martin Corrigan

Sole trader · 11-50 employees · Professional services

United Kingdom

2.0

8 Mar 2026

Perfect for a freelancer

No real inventory, so it does not suit a product business, and the lower tiers cap billable clients and we hit that ceiling. Automated payment reminders mean I stopped chasing clients myself, which is about the only positive.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 2.0
Value for money: 2.0
Customer service: 2.0
Functionality: 2.0

Used for 2+ years4 found this helpful

Michael Lockhart

Finance business partner · 501-1000 employees · Food and beverage

United Kingdom

4.0

7 Mar 2026

Perfect for a freelancer

The invoicing gets us paid noticeably faster than our old system. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 2+ years3 found this helpful

Gareth Sandhu

Director · 11-50 employees · Retail

United Kingdom

4.0

7 Mar 2026

Best invoicing we have used

Seeing when a client has opened an invoice is quietly useful. Only real gripe is that the lower tiers cap billable clients and we hit that ceiling.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 4.0
Value for money: 3.0
Customer service: 5.0
Functionality: 3.0

Used for 2+ years2 found this helpful

Michael Thornley

Finance director · 501-1000 employees · Engineering

United Kingdom

5.0

6 Mar 2026

Ideal for billing by time

Seeing when a client has opened an invoice is quietly useful, and the invoicing gets us paid noticeably faster than our old system. No complaints so far.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months33 found this helpful