FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

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Verified reviews for FreshBooks

261 reviews matching your filters

Thomas Mackenzie

Payroll manager · 51-200 employees · Retail

United Kingdom

3.0

24 Apr 2026

Perfect for a freelancer

The invoicing gets us paid noticeably faster than our old system. That said, it is lighter on proper bookkeeping than Xero or QuickBooks and the American roots show in a few of the defaults.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 3.0
Value for money: 2.0
Customer service: 4.0
Functionality: 2.0

Used for Less than 6 months30 found this helpful

Freya Kaur

Practice manager · 1-10 employees · Logistics and transport

United Kingdom

4.0

23 Apr 2026

Great for a service business

The invoicing gets us paid noticeably faster than our old system, and tracking billable time against a project and invoicing it is seamless. The American roots show in a few of the defaults, but we live with it.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The American roots show in a few of the defaults.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months23 found this helpful

Freya Ashworth

Bookkeeper · 1-10 employees · Veterinary

LinkedIn verifiedUnited Kingdom

4.0

19 Apr 2026

Gets us paid faster

It is genuinely easy for someone who is not an accountant, and the invoicing gets us paid noticeably faster than our old system. It is lighter on proper bookkeeping than Xero or QuickBooks, but we live with it.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months24 found this helpful

Aisha Colquhoun

Owner · 1-10 employees · Engineering

United Kingdom

2.0

17 Apr 2026

Great for a service business

No real inventory, so it does not suit a product business, and the American roots show in a few of the defaults. The invoicing gets us paid noticeably faster than our old system, which is about the only positive.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 1.0
Value for money: 2.0
Customer service: 2.0
Functionality: 3.0

Used for 2+ years12 found this helpful

Kevin Ainsley

Finance director · 1000+ employees · Legal services

LinkedIn verifiedUnited Kingdom

5.0

16 Apr 2026

Easy, if light on bookkeeping

Seeing when a client has opened an invoice is quietly useful. Automated payment reminders mean I stopped chasing clients myself.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years13 found this helpful

Ian Rhodes

Sole trader · 1-10 employees · Professional services

United Kingdom

4.0

16 Apr 2026

Best invoicing we have used

It is genuinely easy for someone who is not an accountant. Only real gripe is that no real inventory, so it does not suit a product business.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 4.0
Value for money: 5.0
Customer service: 3.0
Functionality: 5.0

Used for 6-12 months16 found this helpful

Laura Stroud

Practice manager · 1-10 employees · Food and beverage

United Kingdom

4.0

6 Apr 2026

Best invoicing we have used

The invoicing gets us paid noticeably faster than our old system. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years31 found this helpful

Gareth Colquhoun

Financial controller · 51-200 employees · Property and lettings

United Kingdom

4.0

5 Apr 2026

Gets us paid faster

Automated payment reminders mean I stopped chasing clients myself. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months30 found this helpful

Thomas Ellery

Sole trader · 11-50 employees · Logistics and transport

United Kingdom

3.0

4 Apr 2026

Ideal for billing by time

Mixed. The invoicing gets us paid noticeably faster than our old system, but it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 3.0
Value for money: 2.0
Customer service: 2.0
Functionality: 3.0

Used for 2+ years38 found this helpful

Jodie Kaur

HR manager · 51-200 employees · Fitness and leisure

United Kingdom

4.0

4 Apr 2026

Easy, if light on bookkeeping

It is genuinely easy for someone who is not an accountant, and seeing when a client has opened an invoice is quietly useful. The American roots show in a few of the defaults, but we live with it.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

The American roots show in a few of the defaults.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months38 found this helpful