FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

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Verified reviews for FreshBooks

261 reviews matching your filters

James Okonkwo

Financial controller · 51-200 employees · Hospitality

United Kingdom

5.0

1 Sep 2025

Easy, if light on bookkeeping

Automated payment reminders mean I stopped chasing clients myself, and tracking billable time against a project and invoicing it is seamless. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months28 found this helpful

Nicola Halliwell

HR director · 501-1000 employees · Food and beverage

United Kingdom

4.0

28 Aug 2025

Best invoicing we have used

Automated payment reminders mean I stopped chasing clients myself, and the invoicing gets us paid noticeably faster than our old system. The lower tiers cap billable clients and we hit that ceiling, but we live with it.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 4.0
Value for money: 3.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months6 found this helpful

Christopher Kaur

Company secretary · 201-500 employees · Manufacturing

United Kingdom

5.0

24 Aug 2025

Perfect for a freelancer

Seeing when a client has opened an invoice is quietly useful. The invoicing gets us paid noticeably faster than our old system.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years9 found this helpful

Craig Ellery

Office manager · 11-50 employees · Veterinary

LinkedIn verifiedUnited Kingdom

2.0

20 Aug 2025

Perfect for a freelancer

The American roots show in a few of the defaults, and it is lighter on proper bookkeeping than Xero or QuickBooks. Automated payment reminders mean I stopped chasing clients myself, which is about the only positive.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The American roots show in a few of the defaults.

Ease of use: 1.0
Value for money: 1.0
Customer service: 2.0
Functionality: 3.0

Used for 1-2 years6 found this helpful

Fiona Trelawny

HR manager · 51-200 employees · Logistics and transport

United Kingdom

4.0

19 Aug 2025

Perfect for a freelancer

Tracking billable time against a project and invoicing it is seamless, and automated payment reminders mean I stopped chasing clients myself. The American roots show in a few of the defaults, but we live with it.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

The American roots show in a few of the defaults.

Ease of use: 3.0
Value for money: 4.0
Customer service: 5.0
Functionality: 3.0

Used for 6-12 months32 found this helpful

Freya Nowak

Head of payroll · 1000+ employees · IT services

United Kingdom

4.0

18 Aug 2025

Easy, if light on bookkeeping

It is genuinely easy for someone who is not an accountant. Only real gripe is that no real inventory, so it does not suit a product business.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 4.0
Value for money: 3.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years17 found this helpful

Craig Trelawny

Finance manager · 51-200 employees · Recruitment

United Kingdom

4.0

13 Aug 2025

Great for a service business

Seeing when a client has opened an invoice is quietly useful, and it is genuinely easy for someone who is not an accountant. The lower tiers cap billable clients and we hit that ceiling, but we live with it.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months36 found this helpful

Hannah Kowalski

Head of finance · 501-1000 employees · Property and lettings

United Kingdom

5.0

3 Aug 2025

Easy, if light on bookkeeping

It is genuinely easy for someone who is not an accountant. Tracking billable time against a project and invoicing it is seamless.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years16 found this helpful

Helen Wexford

Owner · 1-10 employees · Hospitality

LinkedIn verifiedUnited Kingdom

4.0

2 Aug 2025

Best invoicing we have used

The invoicing gets us paid noticeably faster than our old system. Only real gripe is that no real inventory, so it does not suit a product business.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months16 found this helpful

Callum Begum

Practice manager · 1-10 employees · Healthcare

United Kingdom

4.0

1 Aug 2025

Great for a service business

The invoicing gets us paid noticeably faster than our old system. Only real gripe is that no real inventory, so it does not suit a product business.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 3.0
Value for money: 5.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months27 found this helpful