FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

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Verified reviews for FreshBooks

261 reviews matching your filters

Mark Kaur

HR manager · 201-500 employees · Recruitment

United Kingdom

4.0

26 Jul 2025

Best invoicing we have used

Automated payment reminders mean I stopped chasing clients myself, and it is genuinely easy for someone who is not an accountant. The American roots show in a few of the defaults, but we live with it.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The American roots show in a few of the defaults.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months27 found this helpful

Eleanor Quinn

Sole trader · 1-10 employees · Healthcare

United Kingdom

5.0

25 Jul 2025

Perfect for a freelancer

Tracking billable time against a project and invoicing it is seamless. It is genuinely easy for someone who is not an accountant.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years16 found this helpful

Emma Iqbal

Company secretary · 51-200 employees · Healthcare

United Kingdom

5.0

21 Jul 2025

Ideal for billing by time

Tracking billable time against a project and invoicing it is seamless, and automated payment reminders mean I stopped chasing clients myself. No complaints so far.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years26 found this helpful

Rachel Kaur

Owner · 1-10 employees · Accounting

United Kingdom

4.0

16 Jul 2025

Gets us paid faster

It is genuinely easy for someone who is not an accountant. Only real gripe is that no real inventory, so it does not suit a product business.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months24 found this helpful

Thomas Cavendish

Practice manager · 11-50 employees · Retail

United Kingdom

3.0

15 Jul 2025

Ideal for billing by time

Mixed. It is genuinely easy for someone who is not an accountant, but it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 2.0

Used for Less than 6 months1 found this helpful

Christopher Thornley

Finance manager · 51-200 employees · Food and beverage

United Kingdom

5.0

10 Jul 2025

Ideal for billing by time

Automated payment reminders mean I stopped chasing clients myself. The invoicing gets us paid noticeably faster than our old system.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years18 found this helpful

Eleanor Halliwell

Founder · 1-10 employees · Food and beverage

United Kingdom

3.0

10 Jul 2025

Easy, if light on bookkeeping

Mixed. Tracking billable time against a project and invoicing it is seamless, but it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 3.0
Value for money: 2.0
Customer service: 2.0
Functionality: 3.0

Used for 2+ years7 found this helpful

Stephen Marsden

HR manager · 51-200 employees · Education

United Kingdom

5.0

2 Jul 2025

Ideal for billing by time

The invoicing gets us paid noticeably faster than our old system. It is genuinely easy for someone who is not an accountant.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months33 found this helpful

Rachel Radcliffe

Owner · 1-10 employees · Accounting

LinkedIn verifiedUnited Kingdom

5.0

27 Jun 2025

Perfect for a freelancer

It is genuinely easy for someone who is not an accountant, and tracking billable time against a project and invoicing it is seamless. No complaints so far.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months13 found this helpful

Stephen Kaur

Practice manager · 11-50 employees · Healthcare

United Kingdom

4.0

27 Jun 2025

Gets us paid faster

Automated payment reminders mean I stopped chasing clients myself. Only real gripe is that the American roots show in a few of the defaults.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The American roots show in a few of the defaults.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years10 found this helpful