FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

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Verified reviews for FreshBooks

261 reviews matching your filters

Craig Lockhart

Finance manager · 201-500 employees · Legal services

United Kingdom

5.0

26 Jun 2025

Ideal for billing by time

It is genuinely easy for someone who is not an accountant. Tracking billable time against a project and invoicing it is seamless.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months17 found this helpful

Mark Nowak

Finance manager · 51-200 employees · Property and lettings

United Kingdom

5.0

26 Jun 2025

Perfect for a freelancer

Seeing when a client has opened an invoice is quietly useful, and automated payment reminders mean I stopped chasing clients myself. No complaints so far.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years9 found this helpful

Helen Mackenzie

Owner · 11-50 employees · Accounting

United Kingdom

3.0

25 Jun 2025

Perfect for a freelancer

Mixed. Automated payment reminders mean I stopped chasing clients myself, but no real inventory, so it does not suit a product business.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 2.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for 6-12 months28 found this helpful

Adam Nowak

Founder · 11-50 employees · Food and beverage

LinkedIn verifiedUnited Kingdom

5.0

23 Jun 2025

Gets us paid faster

Seeing when a client has opened an invoice is quietly useful, and the invoicing gets us paid noticeably faster than our old system. No complaints so far.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years34 found this helpful

Ruth Stroud

Operations manager · 201-500 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

4.0

17 Jun 2025

Easy, if light on bookkeeping

Tracking billable time against a project and invoicing it is seamless. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years24 found this helpful

Neil Baptiste

HR manager · 201-500 employees · Professional services

LinkedIn verifiedUnited Kingdom

5.0

30 May 2025

Easy, if light on bookkeeping

The invoicing gets us paid noticeably faster than our old system, and automated payment reminders mean I stopped chasing clients myself. No complaints so far.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years6 found this helpful

Neil Colquhoun

Owner · 11-50 employees · Food and beverage

United Kingdom

5.0

29 May 2025

Best invoicing we have used

Seeing when a client has opened an invoice is quietly useful. The invoicing gets us paid noticeably faster than our old system.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months16 found this helpful

Ruth Radcliffe

Office manager · 1-10 employees · Engineering

LinkedIn verifiedUnited Kingdom

5.0

19 May 2025

Perfect for a freelancer

The invoicing gets us paid noticeably faster than our old system. It is genuinely easy for someone who is not an accountant.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months

James Sinclair

Office manager · 11-50 employees · Construction

United Kingdom

3.0

13 May 2025

Perfect for a freelancer

Mixed. Automated payment reminders mean I stopped chasing clients myself, but it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months

Mohammed Dunmore

Practice manager · 11-50 employees · Construction

LinkedIn verifiedUnited Kingdom

4.0

5 May 2025

Great for a service business

Seeing when a client has opened an invoice is quietly useful, and the invoicing gets us paid noticeably faster than our old system. The American roots show in a few of the defaults, but we live with it.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The American roots show in a few of the defaults.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years14 found this helpful