FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

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Verified reviews for FreshBooks

261 reviews matching your filters

Olivia Hargreaves

Founder · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

3.0

18 Apr 2024

Gets us paid faster

Tracking billable time against a project and invoicing it is seamless. That said, no real inventory, so it does not suit a product business and the American roots show in a few of the defaults.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 2.0

Used for Less than 6 months31 found this helpful

Helen Whitfield

Founder · 1-10 employees · Veterinary

United Kingdom

3.0

16 Apr 2024

Perfect for a freelancer

Mixed. The invoicing gets us paid noticeably faster than our old system, but the lower tiers cap billable clients and we hit that ceiling.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 6-12 months7 found this helpful

Louise Whitfield

Director · 1-10 employees · Veterinary

United Kingdom

3.0

11 Apr 2024

Great for a service business

Mixed. It is genuinely easy for someone who is not an accountant, but the American roots show in a few of the defaults.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

The American roots show in a few of the defaults.

Ease of use: 4.0
Value for money: 3.0
Customer service: 2.0
Functionality: 4.0

Used for 6-12 months28 found this helpful

Rebecca Quinn

Finance manager · 51-200 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

5.0

8 Apr 2024

Ideal for billing by time

Automated payment reminders mean I stopped chasing clients myself, and seeing when a client has opened an invoice is quietly useful. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years23 found this helpful

Peter Ashworth

Bookkeeper · 11-50 employees · Veterinary

United Kingdom

4.0

7 Apr 2024

Easy, if light on bookkeeping

The invoicing gets us paid noticeably faster than our old system, and automated payment reminders mean I stopped chasing clients myself. The American roots show in a few of the defaults, but we live with it.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The American roots show in a few of the defaults.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months29 found this helpful

Bethany Kaur

Founder · 1-10 employees · Recruitment

United Kingdom

3.0

5 Apr 2024

Easy, if light on bookkeeping

Mixed. Automated payment reminders mean I stopped chasing clients myself, but the lower tiers cap billable clients and we hit that ceiling.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 2.0

Used for Less than 6 months17 found this helpful

Claire Dunmore

Director · 11-50 employees · Veterinary

United Kingdom

4.0

5 Apr 2024

Ideal for billing by time

It is genuinely easy for someone who is not an accountant. Only real gripe is that the lower tiers cap billable clients and we hit that ceiling.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years17 found this helpful

Thomas Ainsley

Finance business partner · 501-1000 employees · Recruitment

United Kingdom

5.0

30 Mar 2024

Easy, if light on bookkeeping

Seeing when a client has opened an invoice is quietly useful. The invoicing gets us paid noticeably faster than our old system.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years31 found this helpful

Helen Bhatti

Practice manager · 11-50 employees · Hospitality

United Kingdom

2.0

22 Mar 2024

Ideal for billing by time

The lower tiers cap billable clients and we hit that ceiling, and the American roots show in a few of the defaults. Automated payment reminders mean I stopped chasing clients myself, which is about the only positive.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 3.0
Value for money: 3.0
Customer service: 2.0
Functionality: 2.0

Used for 2+ years25 found this helpful

Owen Baptiste

Practice manager · 11-50 employees · Engineering

United Kingdom

4.0

17 Mar 2024

Gets us paid faster

Tracking billable time against a project and invoicing it is seamless. Only real gripe is that no real inventory, so it does not suit a product business.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 3.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months22 found this helpful