FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

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Verified reviews for FreshBooks

261 reviews matching your filters

Hannah Hargreaves

Sole trader · 1-10 employees · Marketing and advertising

United Kingdom

4.0

4 Jun 2024

Ideal for billing by time

Automated payment reminders mean I stopped chasing clients myself, and the invoicing gets us paid noticeably faster than our old system. The lower tiers cap billable clients and we hit that ceiling, but we live with it.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months33 found this helpful

Andrew Kaur

Owner · 1-10 employees · Fitness and leisure

United Kingdom

4.0

3 Jun 2024

Gets us paid faster

Tracking billable time against a project and invoicing it is seamless. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 3.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months32 found this helpful

Craig Kowalski

Bookkeeper · 11-50 employees · Accounting

United Kingdom

4.0

31 May 2024

Ideal for billing by time

Seeing when a client has opened an invoice is quietly useful, and automated payment reminders mean I stopped chasing clients myself. No real inventory, so it does not suit a product business, but we live with it.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years36 found this helpful

Priya Trelawny

Sole trader · 1-10 employees · Education

United Kingdom

4.0

9 May 2024

Ideal for billing by time

The invoicing gets us paid noticeably faster than our old system, and it is genuinely easy for someone who is not an accountant. It is lighter on proper bookkeeping than Xero or QuickBooks, but we live with it.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 5.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months16 found this helpful

Louise Vaughan

Payroll manager · 201-500 employees · Healthcare

United Kingdom

5.0

7 May 2024

Ideal for billing by time

Tracking billable time against a project and invoicing it is seamless, and it is genuinely easy for someone who is not an accountant. No complaints so far.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months15 found this helpful

Eleanor Begum

Owner · 1-10 employees · Retail

United Kingdom

4.0

2 May 2024

Best invoicing we have used

It is genuinely easy for someone who is not an accountant, and seeing when a client has opened an invoice is quietly useful. The lower tiers cap billable clients and we hit that ceiling, but we live with it.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 3.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years31 found this helpful

Rachel Stroud

Sole trader · 1-10 employees · Manufacturing

LinkedIn verifiedUnited Kingdom

4.0

1 May 2024

Best invoicing we have used

Tracking billable time against a project and invoicing it is seamless. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years20 found this helpful

Katie Whitfield

HR director · 501-1000 employees · Education

LinkedIn verifiedUnited Kingdom

2.0

22 Apr 2024

Ideal for billing by time

It is lighter on proper bookkeeping than Xero or QuickBooks, and the American roots show in a few of the defaults. Tracking billable time against a project and invoicing it is seamless, which is about the only positive.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 3.0
Value for money: 2.0
Customer service: 2.0
Functionality: 2.0

Used for 1-2 years23 found this helpful

Zoe Okonkwo

Bookkeeper · 11-50 employees · Healthcare

LinkedIn verifiedUnited Kingdom

5.0

20 Apr 2024

Ideal for billing by time

The invoicing gets us paid noticeably faster than our old system. Automated payment reminders mean I stopped chasing clients myself.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months27 found this helpful

Emma Whitfield

Payroll manager · 51-200 employees · Food and beverage

United Kingdom

5.0

20 Apr 2024

Best invoicing we have used

It is genuinely easy for someone who is not an accountant. Automated payment reminders mean I stopped chasing clients myself.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months12 found this helpful