FreshBooks

Verified listing

Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

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Verified reviews for FreshBooks

261 reviews matching your filters

Alan Colquhoun

Payroll manager · 51-200 employees · Retail

LinkedIn verifiedUnited Kingdom

3.0

13 Jul 2024

Easy, if light on bookkeeping

The invoicing gets us paid noticeably faster than our old system. That said, the lower tiers cap billable clients and we hit that ceiling and it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 3.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months11 found this helpful

Hannah Adeyemi

Founder · 1-10 employees · Accounting

United Kingdom

5.0

12 Jul 2024

Gets us paid faster

Seeing when a client has opened an invoice is quietly useful, and tracking billable time against a project and invoicing it is seamless. No complaints so far.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months33 found this helpful

Helen Patel

Systems accountant · 501-1000 employees · Recruitment

United Kingdom

5.0

11 Jul 2024

Ideal for billing by time

Seeing when a client has opened an invoice is quietly useful, and tracking billable time against a project and invoicing it is seamless. No complaints so far.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months32 found this helpful

Callum Radcliffe

Company secretary · 51-200 employees · Accounting

LinkedIn verifiedUnited Kingdom

2.0

23 Jun 2024

Perfect for a freelancer

It is lighter on proper bookkeeping than Xero or QuickBooks, and the lower tiers cap billable clients and we hit that ceiling. Seeing when a client has opened an invoice is quietly useful, which is about the only positive.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 3.0
Value for money: 3.0
Customer service: 2.0
Functionality: 3.0

Used for 1-2 years23 found this helpful

Fiona Cavendish

Company secretary · 51-200 employees · Engineering

United Kingdom

4.0

13 Jun 2024

Perfect for a freelancer

Automated payment reminders mean I stopped chasing clients myself, and seeing when a client has opened an invoice is quietly useful. The American roots show in a few of the defaults, but we live with it.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The American roots show in a few of the defaults.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years

Daniel Rhodes

Director · 1-10 employees · Retail

LinkedIn verifiedUnited Kingdom

5.0

11 Jun 2024

Best invoicing we have used

Seeing when a client has opened an invoice is quietly useful, and automated payment reminders mean I stopped chasing clients myself. No complaints so far.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years32 found this helpful

Stephen Ellery

Office manager · 1-10 employees · Accounting

United Kingdom

4.0

9 Jun 2024

Gets us paid faster

Automated payment reminders mean I stopped chasing clients myself. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months17 found this helpful

Richard Kaur

Director · 11-50 employees · Healthcare

United Kingdom

4.0

8 Jun 2024

Perfect for a freelancer

It is genuinely easy for someone who is not an accountant, and automated payment reminders mean I stopped chasing clients myself. The American roots show in a few of the defaults, but we live with it.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

The American roots show in a few of the defaults.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years

Robert Nowak

Sole trader · 1-10 employees · Retail

LinkedIn verifiedUnited Kingdom

5.0

6 Jun 2024

Gets us paid faster

The invoicing gets us paid noticeably faster than our old system, and seeing when a client has opened an invoice is quietly useful. No complaints so far.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months32 found this helpful

Jodie Hargreaves

Founder · 11-50 employees · Wholesale

United Kingdom

4.0

6 Jun 2024

Best invoicing we have used

It is genuinely easy for someone who is not an accountant. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months12 found this helpful