FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

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Verified reviews for FreshBooks

261 reviews matching your filters

Katie Trelawny

Sole trader · 1-10 employees · Logistics and transport

United Kingdom

5.0

14 Aug 2024

Gets us paid faster

The invoicing gets us paid noticeably faster than our old system, and tracking billable time against a project and invoicing it is seamless. No complaints so far.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years37 found this helpful

Freya Devlin

Owner · 1-10 employees · Accounting

LinkedIn verifiedUnited Kingdom

5.0

11 Aug 2024

Perfect for a freelancer

Seeing when a client has opened an invoice is quietly useful. Tracking billable time against a project and invoicing it is seamless.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months20 found this helpful

Mohammed Colquhoun

Bookkeeper · 1-10 employees · Logistics and transport

United Kingdom

5.0

5 Aug 2024

Best invoicing we have used

Automated payment reminders mean I stopped chasing clients myself, and the invoicing gets us paid noticeably faster than our old system. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months36 found this helpful

Paul Kowalski

Bookkeeper · 1-10 employees · Food and beverage

United Kingdom

3.0

1 Aug 2024

Easy, if light on bookkeeping

Seeing when a client has opened an invoice is quietly useful. That said, no real inventory, so it does not suit a product business and the lower tiers cap billable clients and we hit that ceiling.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years1 found this helpful

Richard Bhatti

Financial controller · 51-200 employees · Manufacturing

United Kingdom

5.0

31 Jul 2024

Perfect for a freelancer

Tracking billable time against a project and invoicing it is seamless, and automated payment reminders mean I stopped chasing clients myself. No complaints so far.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years25 found this helpful

Craig Kowalski

Bookkeeper · 11-50 employees · Recruitment

United Kingdom

4.0

26 Jul 2024

Easy, if light on bookkeeping

The invoicing gets us paid noticeably faster than our old system. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 3.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months29 found this helpful

Martin Lockhart

Management accountant · 51-200 employees · Fitness and leisure

United Kingdom

5.0

22 Jul 2024

Best invoicing we have used

Tracking billable time against a project and invoicing it is seamless, and automated payment reminders mean I stopped chasing clients myself. No complaints so far.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years12 found this helpful

Richard Cavendish

Founder · 1-10 employees · Logistics and transport

United Kingdom

4.0

18 Jul 2024

Ideal for billing by time

It is genuinely easy for someone who is not an accountant. Only real gripe is that the American roots show in a few of the defaults.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years29 found this helpful

Sophie Rhodes

Founder · 1-10 employees · Legal services

United Kingdom

4.0

17 Jul 2024

Great for a service business

The invoicing gets us paid noticeably faster than our old system. Only real gripe is that the lower tiers cap billable clients and we hit that ceiling.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 2+ years6 found this helpful

Daniel Lockhart

Director · 11-50 employees · Veterinary

United Kingdom

5.0

14 Jul 2024

Easy, if light on bookkeeping

Automated payment reminders mean I stopped chasing clients myself, and tracking billable time against a project and invoicing it is seamless. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years17 found this helpful