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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews
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Ratings by dimension

  • Ease of use4.0
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars109
  • 4 stars95
  • 3 stars36
  • 2 stars18
  • 1 star3

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Verified reviews for FreshBooks

261 reviews matching your filters

James Colquhoun

Operations manager · 201-500 employees · Hospitality

LinkedIn verifiedUnited Kingdom
3.0

18 Sep 2024

Easy, if light on bookkeeping

Automated payment reminders mean I stopped chasing clients myself. That said, no real inventory, so it does not suit a product business and the American roots show in a few of the defaults.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

No real inventory, so it does not suit a product business.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 6-12 months15 found this helpful

Fiona Holloway

Practice manager · 1-10 employees · Education

United Kingdom
3.0

16 Sep 2024

Easy, if light on bookkeeping

Tracking billable time against a project and invoicing it is seamless. That said, it is lighter on proper bookkeeping than Xero or QuickBooks and no real inventory, so it does not suit a product business.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use
3.0
Value for money
3.0
Customer service
2.0
Functionality
4.0
Used for Less than 6 months35 found this helpful

Simon Wexford

Management accountant · 51-200 employees · Veterinary

United Kingdom
5.0

14 Sep 2024

Great for a service business

Tracking billable time against a project and invoicing it is seamless, and it is genuinely easy for someone who is not an accountant. No complaints so far.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

The American roots show in a few of the defaults.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 2+ years10 found this helpful

Craig Begum

Payroll manager · 51-200 employees · Legal services

United Kingdom
3.0

11 Sep 2024

Best invoicing we have used

Mixed. Seeing when a client has opened an invoice is quietly useful, but the lower tiers cap billable clients and we hit that ceiling.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use
4.0
Value for money
2.0
Customer service
2.0
Functionality
3.0
Used for 1-2 years32 found this helpful

Bethany Rhodes

Owner · 11-50 employees · Hospitality

United Kingdom
4.0

7 Sep 2024

Easy, if light on bookkeeping

Seeing when a client has opened an invoice is quietly useful. Only real gripe is that no real inventory, so it does not suit a product business.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

No real inventory, so it does not suit a product business.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 6-12 months

Sophie Dunmore

Management accountant · 51-200 employees · Education

LinkedIn verifiedUnited Kingdom
5.0

6 Sep 2024

Great for a service business

Automated payment reminders mean I stopped chasing clients myself, and the invoicing gets us paid noticeably faster than our old system. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months29 found this helpful

Megan Mackenzie

Company secretary · 201-500 employees · Wholesale

LinkedIn verifiedUnited Kingdom
2.0

5 Sep 2024

Great for a service business

The American roots show in a few of the defaults, and the lower tiers cap billable clients and we hit that ceiling. Seeing when a client has opened an invoice is quietly useful, which is about the only positive.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The American roots show in a few of the defaults.

Ease of use
3.0
Value for money
2.0
Customer service
1.0
Functionality
2.0
Used for Less than 6 months17 found this helpful

Mark Adeyemi

Group financial controller · 1000+ employees · Charity and non-profit

United Kingdom
4.0

1 Sep 2024

Perfect for a freelancer

The invoicing gets us paid noticeably faster than our old system, and automated payment reminders mean I stopped chasing clients myself. The lower tiers cap billable clients and we hit that ceiling, but we live with it.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use
4.0
Value for money
3.0
Customer service
5.0
Functionality
3.0
Used for Less than 6 months29 found this helpful

Michael Nasir

Financial controller · 201-500 employees · Marketing and advertising

United Kingdom
5.0

28 Aug 2024

Ideal for billing by time

Automated payment reminders mean I stopped chasing clients myself, and it is genuinely easy for someone who is not an accountant. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The American roots show in a few of the defaults.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months9 found this helpful

Claire Vaughan

Practice manager · 1-10 employees · Property and lettings

United Kingdom
5.0

22 Aug 2024

Easy, if light on bookkeeping

Tracking billable time against a project and invoicing it is seamless. The invoicing gets us paid noticeably faster than our old system.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years1 found this helpful