FreshBooks

Verified listing

Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

Visit website

Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

Filter reviews

Country

Industry

Company size

How long used

Sort by

Verified reviews for FreshBooks

261 reviews matching your filters

Alan Vaughan

Sole trader · 11-50 employees · Wholesale

LinkedIn verifiedUnited Kingdom

5.0

17 Oct 2024

Ideal for billing by time

It is genuinely easy for someone who is not an accountant. Tracking billable time against a project and invoicing it is seamless.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years8 found this helpful

Rebecca Pemberton

Finance manager · 51-200 employees · Accounting

United Kingdom

5.0

15 Oct 2024

Best invoicing we have used

Automated payment reminders mean I stopped chasing clients myself, and tracking billable time against a project and invoicing it is seamless. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months14 found this helpful

David Baptiste

Bookkeeper · 11-50 employees · Construction

United Kingdom

4.0

10 Oct 2024

Gets us paid faster

Tracking billable time against a project and invoicing it is seamless. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months4 found this helpful

Paul Quinn

HR manager · 51-200 employees · Logistics and transport

United Kingdom

3.0

8 Oct 2024

Best invoicing we have used

Mixed. It is genuinely easy for someone who is not an accountant, but it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months31 found this helpful

Amy Nowak

Owner · 1-10 employees · Wholesale

United Kingdom

4.0

7 Oct 2024

Easy, if light on bookkeeping

It is genuinely easy for someone who is not an accountant. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for 2+ years3 found this helpful

Freya Sandhu

Owner · 11-50 employees · Healthcare

United Kingdom

4.0

6 Oct 2024

Perfect for a freelancer

The invoicing gets us paid noticeably faster than our old system. Only real gripe is that the lower tiers cap billable clients and we hit that ceiling.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months13 found this helpful

Callum Sandhu

Sole trader · 1-10 employees · Hospitality

United Kingdom

5.0

25 Sep 2024

Great for a service business

Tracking billable time against a project and invoicing it is seamless, and seeing when a client has opened an invoice is quietly useful. No complaints so far.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months4 found this helpful

Rebecca Begum

Head of payroll · 501-1000 employees · Recruitment

United Kingdom

4.0

23 Sep 2024

Perfect for a freelancer

Seeing when a client has opened an invoice is quietly useful. Only real gripe is that the American roots show in a few of the defaults.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The American roots show in a few of the defaults.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 3.0

Used for 6-12 months11 found this helpful

Freya Corrigan

Owner · 1-10 employees · Charity and non-profit

United Kingdom

5.0

22 Sep 2024

Gets us paid faster

Seeing when a client has opened an invoice is quietly useful. It is genuinely easy for someone who is not an accountant.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years10 found this helpful

Peter Holloway

Founder · 1-10 employees · Wholesale

LinkedIn verifiedUnited Kingdom

3.0

19 Sep 2024

Easy, if light on bookkeeping

Automated payment reminders mean I stopped chasing clients myself. That said, it is lighter on proper bookkeeping than Xero or QuickBooks and the American roots show in a few of the defaults.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 6-12 months14 found this helpful