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FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews
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Ratings by dimension

  • Ease of use4.0
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars109
  • 4 stars95
  • 3 stars36
  • 2 stars18
  • 1 star3

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Verified reviews for FreshBooks

261 reviews matching your filters

Kevin Halliwell

Operations manager · 51-200 employees · Food and beverage

LinkedIn verifiedUnited Kingdom
4.0

21 Nov 2024

Ideal for billing by time

It is genuinely easy for someone who is not an accountant, and seeing when a client has opened an invoice is quietly useful. No real inventory, so it does not suit a product business, but we live with it.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

No real inventory, so it does not suit a product business.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months15 found this helpful

Craig Kaur

Practice manager · 11-50 employees · Property and lettings

United Kingdom
3.0

20 Nov 2024

Easy, if light on bookkeeping

Mixed. Tracking billable time against a project and invoicing it is seamless, but the lower tiers cap billable clients and we hit that ceiling.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years13 found this helpful

Bethany Lockhart

Operations manager · 51-200 employees · Food and beverage

United Kingdom
4.0

18 Nov 2024

Ideal for billing by time

The invoicing gets us paid noticeably faster than our old system, and automated payment reminders mean I stopped chasing clients myself. The American roots show in a few of the defaults, but we live with it.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The American roots show in a few of the defaults.

Ease of use
4.0
Value for money
3.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years22 found this helpful

Rachel Middleton

Director · 11-50 employees · Property and lettings

United Kingdom
2.0

14 Nov 2024

Great for a service business

No real inventory, so it does not suit a product business, and the lower tiers cap billable clients and we hit that ceiling. Automated payment reminders mean I stopped chasing clients myself, which is about the only positive.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

No real inventory, so it does not suit a product business.

Ease of use
3.0
Value for money
1.0
Customer service
1.0
Functionality
1.0
Used for 2+ years30 found this helpful

Eleanor Baptiste

Founder · 1-10 employees · Logistics and transport

United Kingdom
4.0

12 Nov 2024

Easy, if light on bookkeeping

Automated payment reminders mean I stopped chasing clients myself, and tracking billable time against a project and invoicing it is seamless. The American roots show in a few of the defaults, but we live with it.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The American roots show in a few of the defaults.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months2 found this helpful

Hannah Colquhoun

Financial controller · 51-200 employees · Logistics and transport

United Kingdom
5.0

5 Nov 2024

Perfect for a freelancer

Automated payment reminders mean I stopped chasing clients myself. Tracking billable time against a project and invoicing it is seamless.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The American roots show in a few of the defaults.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years38 found this helpful

Richard Rhodes

Bookkeeper · 11-50 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom
2.0

4 Nov 2024

Perfect for a freelancer

It is lighter on proper bookkeeping than Xero or QuickBooks, and the American roots show in a few of the defaults. Automated payment reminders mean I stopped chasing clients myself, which is about the only positive.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use
3.0
Value for money
2.0
Customer service
1.0
Functionality
3.0
Used for 6-12 months4 found this helpful

Daniel Rhodes

Office manager · 1-10 employees · IT services

United Kingdom
3.0

1 Nov 2024

Great for a service business

Mixed. Tracking billable time against a project and invoicing it is seamless, but no real inventory, so it does not suit a product business.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

No real inventory, so it does not suit a product business.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for 2+ years

Alan Stroud

HR director · 501-1000 employees · Hospitality

United Kingdom
4.0

29 Oct 2024

Gets us paid faster

Tracking billable time against a project and invoicing it is seamless. Only real gripe is that no real inventory, so it does not suit a product business.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

No real inventory, so it does not suit a product business.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months5 found this helpful

Claire Halliwell

Founder · 11-50 employees · Veterinary

United Kingdom
4.0

18 Oct 2024

Gets us paid faster

Automated payment reminders mean I stopped chasing clients myself. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years34 found this helpful