FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

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Verified reviews for FreshBooks

261 reviews matching your filters

Adam Bhatti

Owner · 1-10 employees · Marketing and advertising

United Kingdom

5.0

24 Dec 2024

Best invoicing we have used

Automated payment reminders mean I stopped chasing clients myself. Seeing when a client has opened an invoice is quietly useful.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years20 found this helpful

Freya Okonkwo

Systems accountant · 1000+ employees · Accounting

United Kingdom

4.0

23 Dec 2024

Ideal for billing by time

Seeing when a client has opened an invoice is quietly useful, and the invoicing gets us paid noticeably faster than our old system. No real inventory, so it does not suit a product business, but we live with it.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months30 found this helpful

Freya Fairbanks

Owner · 11-50 employees · Accounting

United Kingdom

2.0

21 Dec 2024

Perfect for a freelancer

No real inventory, so it does not suit a product business, and the American roots show in a few of the defaults. The invoicing gets us paid noticeably faster than our old system, which is about the only positive.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 1.0
Value for money: 2.0
Customer service: 2.0
Functionality: 2.0

Used for 1-2 years13 found this helpful

Alan Thornley

HR manager · 51-200 employees · Veterinary

United Kingdom

3.0

11 Dec 2024

Great for a service business

Mixed. Seeing when a client has opened an invoice is quietly useful, but no real inventory, so it does not suit a product business.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months28 found this helpful

Jodie Dunmore

Director · 1-10 employees · Education

United Kingdom

4.0

7 Dec 2024

Easy, if light on bookkeeping

Automated payment reminders mean I stopped chasing clients myself. Only real gripe is that the lower tiers cap billable clients and we hit that ceiling.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 3.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months20 found this helpful

Claire Ashworth

Owner · 11-50 employees · Hospitality

United Kingdom

5.0

5 Dec 2024

Easy, if light on bookkeeping

The invoicing gets us paid noticeably faster than our old system. Tracking billable time against a project and invoicing it is seamless.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years

Robert Baptiste

Director · 11-50 employees · Wholesale

United Kingdom

3.0

5 Dec 2024

Easy, if light on bookkeeping

Mixed. Seeing when a client has opened an invoice is quietly useful, but it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 2.0

Used for 6-12 months14 found this helpful

Helen Ainsley

Office manager · 11-50 employees · Professional services

United Kingdom

5.0

28 Nov 2024

Ideal for billing by time

Automated payment reminders mean I stopped chasing clients myself, and tracking billable time against a project and invoicing it is seamless. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The American roots show in a few of the defaults.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years36 found this helpful

Michael Marsden

Finance manager · 51-200 employees · Marketing and advertising

United Kingdom

5.0

24 Nov 2024

Great for a service business

Automated payment reminders mean I stopped chasing clients myself, and seeing when a client has opened an invoice is quietly useful. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years21 found this helpful

Nicola Cavendish

Director · 1-10 employees · Marketing and advertising

United Kingdom

4.0

22 Nov 2024

Perfect for a freelancer

Tracking billable time against a project and invoicing it is seamless. Only real gripe is that the lower tiers cap billable clients and we hit that ceiling.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 3.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years14 found this helpful