FreshBooks

Verified listing

Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

Visit website

Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

Filter reviews

Country

Industry

Company size

How long used

Sort by

Verified reviews for FreshBooks

261 reviews matching your filters

David Thornley

Practice manager · 1-10 employees · Veterinary

LinkedIn verifiedUnited Kingdom

3.0

23 Jan 2025

Easy, if light on bookkeeping

Mixed. Tracking billable time against a project and invoicing it is seamless, but it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 2.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months20 found this helpful

Mark Hargreaves

Operations manager · 201-500 employees · Charity and non-profit

United Kingdom

5.0

21 Jan 2025

Perfect for a freelancer

Tracking billable time against a project and invoicing it is seamless, and the invoicing gets us paid noticeably faster than our old system. No complaints so far.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months16 found this helpful

Richard Wexford

Practice manager · 11-50 employees · Recruitment

United Kingdom

3.0

21 Jan 2025

Easy, if light on bookkeeping

Mixed. Tracking billable time against a project and invoicing it is seamless, but it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 2.0
Value for money: 3.0
Customer service: 2.0
Functionality: 4.0

Used for Less than 6 months1 found this helpful

Stephen Ferreira

Bookkeeper · 1-10 employees · Property and lettings

United Kingdom

5.0

18 Jan 2025

Perfect for a freelancer

Tracking billable time against a project and invoicing it is seamless, and automated payment reminders mean I stopped chasing clients myself. No complaints so far.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years34 found this helpful

Priya Vaughan

Practice manager · 11-50 employees · Wholesale

United Kingdom

5.0

13 Jan 2025

Gets us paid faster

Automated payment reminders mean I stopped chasing clients myself. It is genuinely easy for someone who is not an accountant.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months20 found this helpful

Charlotte Colquhoun

Founder · 1-10 employees · Food and beverage

United Kingdom

4.0

11 Jan 2025

Best invoicing we have used

The invoicing gets us paid noticeably faster than our old system, and seeing when a client has opened an invoice is quietly useful. It is lighter on proper bookkeeping than Xero or QuickBooks, but we live with it.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 3.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months35 found this helpful

Hannah Nasir

Practice manager · 11-50 employees · Manufacturing

United Kingdom

4.0

9 Jan 2025

Great for a service business

Automated payment reminders mean I stopped chasing clients myself, and tracking billable time against a project and invoicing it is seamless. It is lighter on proper bookkeeping than Xero or QuickBooks, but we live with it.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years15 found this helpful

Callum Sinclair

Bookkeeper · 11-50 employees · Healthcare

LinkedIn verifiedUnited Kingdom

5.0

8 Jan 2025

Great for a service business

Seeing when a client has opened an invoice is quietly useful. Automated payment reminders mean I stopped chasing clients myself.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years25 found this helpful

Jodie Adeyemi

Finance manager · 201-500 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

4.0

2 Jan 2025

Ideal for billing by time

It is genuinely easy for someone who is not an accountant, and automated payment reminders mean I stopped chasing clients myself. The lower tiers cap billable clients and we hit that ceiling, but we live with it.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 3.0
Value for money: 4.0
Customer service: 5.0
Functionality: 3.0

Used for 1-2 years2 found this helpful

Emma Osei

Management accountant · 51-200 employees · Education

United Kingdom

5.0

29 Dec 2024

Great for a service business

Tracking billable time against a project and invoicing it is seamless. The invoicing gets us paid noticeably faster than our old system.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years7 found this helpful