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FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews
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Ratings by dimension

  • Ease of use4.0
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars109
  • 4 stars95
  • 3 stars36
  • 2 stars18
  • 1 star3

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Verified reviews for FreshBooks

261 reviews matching your filters

Priya Iqbal

Founder · 11-50 employees · Education

LinkedIn verifiedUnited Kingdom
5.0

27 Feb 2025

Ideal for billing by time

The invoicing gets us paid noticeably faster than our old system, and seeing when a client has opened an invoice is quietly useful. No complaints so far.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

No real inventory, so it does not suit a product business.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months2 found this helpful

Paul Stroud

Payroll manager · 51-200 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom
5.0

26 Feb 2025

Great for a service business

It is genuinely easy for someone who is not an accountant, and the invoicing gets us paid noticeably faster than our old system. No complaints so far.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

No real inventory, so it does not suit a product business.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years38 found this helpful

Eleanor Thornley

Director · 1-10 employees · Logistics and transport

United Kingdom
5.0

25 Feb 2025

Easy, if light on bookkeeping

Seeing when a client has opened an invoice is quietly useful, and automated payment reminders mean I stopped chasing clients myself. No complaints so far.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The American roots show in a few of the defaults.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months17 found this helpful

Craig Begum

Director · 1-10 employees · Construction

United Kingdom
5.0

22 Feb 2025

Perfect for a freelancer

Seeing when a client has opened an invoice is quietly useful, and automated payment reminders mean I stopped chasing clients myself. No complaints so far.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

No real inventory, so it does not suit a product business.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months31 found this helpful

James Nasir

Office manager · 1-10 employees · Healthcare

United Kingdom
2.0

18 Feb 2025

Best invoicing we have used

No real inventory, so it does not suit a product business, and the American roots show in a few of the defaults. Automated payment reminders mean I stopped chasing clients myself, which is about the only positive.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

No real inventory, so it does not suit a product business.

Ease of use
3.0
Value for money
2.0
Customer service
2.0
Functionality
3.0
Used for 1-2 years12 found this helpful

Ian Quinn

Owner · 11-50 employees · Construction

United Kingdom
3.0

11 Feb 2025

Great for a service business

Seeing when a client has opened an invoice is quietly useful. That said, the lower tiers cap billable clients and we hit that ceiling and the American roots show in a few of the defaults.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use
3.0
Value for money
4.0
Customer service
3.0
Functionality
2.0
Used for 2+ years17 found this helpful

Adam Bramley

Bookkeeper · 1-10 employees · Hospitality

United Kingdom
4.0

9 Feb 2025

Gets us paid faster

It is genuinely easy for someone who is not an accountant. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for Less than 6 months32 found this helpful

Stephen Middleton

Company secretary · 51-200 employees · Marketing and advertising

United Kingdom
4.0

29 Jan 2025

Best invoicing we have used

Seeing when a client has opened an invoice is quietly useful. Only real gripe is that the American roots show in a few of the defaults.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The American roots show in a few of the defaults.

Ease of use
3.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months31 found this helpful

Alan Sandhu

Company secretary · 51-200 employees · Property and lettings

United Kingdom
2.0

28 Jan 2025

Best invoicing we have used

It is lighter on proper bookkeeping than Xero or QuickBooks, and the lower tiers cap billable clients and we hit that ceiling. Automated payment reminders mean I stopped chasing clients myself, which is about the only positive.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use
2.0
Value for money
2.0
Customer service
2.0
Functionality
2.0
Used for 1-2 years5 found this helpful

Claire Bhatti

Payroll manager · 201-500 employees · Education

United Kingdom
4.0

27 Jan 2025

Gets us paid faster

The invoicing gets us paid noticeably faster than our old system. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months14 found this helpful