FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

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Verified reviews for FreshBooks

261 reviews matching your filters

Alan Middleton

Sole trader · 1-10 employees · Property and lettings

United Kingdom

5.0

15 Mar 2025

Gets us paid faster

The invoicing gets us paid noticeably faster than our old system, and tracking billable time against a project and invoicing it is seamless. No complaints so far.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years5 found this helpful

Gareth Lockhart

HR manager · 201-500 employees · Property and lettings

United Kingdom

4.0

15 Mar 2025

Best invoicing we have used

Automated payment reminders mean I stopped chasing clients myself, and tracking billable time against a project and invoicing it is seamless. It is lighter on proper bookkeeping than Xero or QuickBooks, but we live with it.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years9 found this helpful

Charlotte Begum

Sole trader · 1-10 employees · Healthcare

United Kingdom

5.0

15 Mar 2025

Easy, if light on bookkeeping

The invoicing gets us paid noticeably faster than our old system. Automated payment reminders mean I stopped chasing clients myself.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months23 found this helpful

Ruth Nasir

Bookkeeper · 11-50 employees · Professional services

United Kingdom

5.0

13 Mar 2025

Ideal for billing by time

Automated payment reminders mean I stopped chasing clients myself, and seeing when a client has opened an invoice is quietly useful. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months38 found this helpful

Louise Kowalski

Founder · 1-10 employees · Engineering

United Kingdom

5.0

9 Mar 2025

Great for a service business

It is genuinely easy for someone who is not an accountant, and seeing when a client has opened an invoice is quietly useful. No complaints so far.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months11 found this helpful

Mark Hargreaves

Group financial controller · 501-1000 employees · Accounting

United Kingdom

3.0

5 Mar 2025

Great for a service business

Mixed. Automated payment reminders mean I stopped chasing clients myself, but no real inventory, so it does not suit a product business.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 3.0
Value for money: 2.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years29 found this helpful

Emma Middleton

Owner · 11-50 employees · Retail

United Kingdom

5.0

5 Mar 2025

Easy, if light on bookkeeping

Automated payment reminders mean I stopped chasing clients myself, and the invoicing gets us paid noticeably faster than our old system. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years19 found this helpful

Craig Wexford

Office manager · 1-10 employees · Wholesale

United Kingdom

5.0

4 Mar 2025

Great for a service business

Automated payment reminders mean I stopped chasing clients myself, and seeing when a client has opened an invoice is quietly useful. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months20 found this helpful

Adam Whitfield

Financial controller · 51-200 employees · Marketing and advertising

United Kingdom

4.0

3 Mar 2025

Easy, if light on bookkeeping

The invoicing gets us paid noticeably faster than our old system. Only real gripe is that the American roots show in a few of the defaults.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The American roots show in a few of the defaults.

Ease of use: 3.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years21 found this helpful

Callum Ferreira

Founder · 11-50 employees · Hospitality

United Kingdom

4.0

3 Mar 2025

Perfect for a freelancer

Seeing when a client has opened an invoice is quietly useful, and the invoicing gets us paid noticeably faster than our old system. The lower tiers cap billable clients and we hit that ceiling, but we live with it.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years23 found this helpful