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Verified listing

Invoicing first accounting built for freelancers, agencies and service businesses

Ratings by dimension

  • Ease of use4.0
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars109
  • 4 stars95
  • 3 stars36
  • 2 stars18
  • 1 star3

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Verified reviews for FreshBooks

261 reviews matching your filters

Fiona Nasir

Sole trader · 1-10 employees · Legal services

LinkedIn verifiedUnited Kingdom
4.0

4 Apr 2025

Gets us paid faster

It is genuinely easy for someone who is not an accountant. Only real gripe is that the American roots show in a few of the defaults.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

The American roots show in a few of the defaults.

Ease of use
5.0
Value for money
3.0
Customer service
4.0
Functionality
5.0
Used for 6-12 months5 found this helpful

Katie Holloway

Owner · 1-10 employees · Education

United Kingdom
5.0

4 Apr 2025

Best invoicing we have used

The invoicing gets us paid noticeably faster than our old system. Seeing when a client has opened an invoice is quietly useful.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years38 found this helpful

Owen Patel

HR manager · 51-200 employees · Marketing and advertising

United Kingdom
5.0

4 Apr 2025

Best invoicing we have used

It is genuinely easy for someone who is not an accountant. The invoicing gets us paid noticeably faster than our old system.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

The American roots show in a few of the defaults.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months27 found this helpful

Helen Marsden

Finance business partner · 501-1000 employees · Recruitment

United Kingdom
5.0

1 Apr 2025

Gets us paid faster

The invoicing gets us paid noticeably faster than our old system, and automated payment reminders mean I stopped chasing clients myself. No complaints so far.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

No real inventory, so it does not suit a product business.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 2+ years33 found this helpful

Helen Trelawny

Office manager · 1-10 employees · Wholesale

LinkedIn verifiedUnited Kingdom
2.0

29 Mar 2025

Gets us paid faster

The American roots show in a few of the defaults, and no real inventory, so it does not suit a product business. Seeing when a client has opened an invoice is quietly useful, which is about the only positive.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The American roots show in a few of the defaults.

Ease of use
1.0
Value for money
3.0
Customer service
2.0
Functionality
2.0
Used for Less than 6 months

Priya Bhatti

Financial controller · 201-500 employees · Healthcare

United Kingdom
4.0

28 Mar 2025

Ideal for billing by time

Automated payment reminders mean I stopped chasing clients myself. Only real gripe is that the American roots show in a few of the defaults.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The American roots show in a few of the defaults.

Ease of use
4.0
Value for money
4.0
Customer service
3.0
Functionality
5.0
Used for Less than 6 months22 found this helpful

Rachel Pemberton

Office manager · 11-50 employees · Engineering

United Kingdom
5.0

22 Mar 2025

Gets us paid faster

Tracking billable time against a project and invoicing it is seamless. Seeing when a client has opened an invoice is quietly useful.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months39 found this helpful

Jodie Ferreira

Bookkeeper · 1-10 employees · Veterinary

United Kingdom
2.0

22 Mar 2025

Best invoicing we have used

It is lighter on proper bookkeeping than Xero or QuickBooks, and the American roots show in a few of the defaults. It is genuinely easy for someone who is not an accountant, which is about the only positive.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use
2.0
Value for money
2.0
Customer service
2.0
Functionality
1.0
Used for Less than 6 months13 found this helpful

Gareth Devlin

Finance manager · 201-500 employees · Accounting

United Kingdom
3.0

20 Mar 2025

Gets us paid faster

It is genuinely easy for someone who is not an accountant. That said, the lower tiers cap billable clients and we hit that ceiling and the American roots show in a few of the defaults.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use
3.0
Value for money
3.0
Customer service
2.0
Functionality
4.0
Used for Less than 6 months5 found this helpful

Bethany Ainsley

Director · 11-50 employees · Charity and non-profit

United Kingdom
4.0

19 Mar 2025

Best invoicing we have used

Tracking billable time against a project and invoicing it is seamless. Only real gripe is that no real inventory, so it does not suit a product business.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

No real inventory, so it does not suit a product business.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years