Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

4.0Based on 286 reviews

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Ratings by dimension

Ease of use3.9
Value3.9
Support3.8
Features3.9

Rating distribution

5 stars
118
4 stars
92
3 stars
36
2 stars
25
1 star
15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Callum Halliwell

Founder · 1-10 employees · Charity and non-profit

United Kingdom

4.0

24 Dec 2025

Free tier got us started

The Xero integration keeps sales and finance in step. Only real gripe is that the contact limits on lower tiers come up faster than expected.

Pros

The Xero integration keeps sales and finance in step.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months21 found this helpful

Michael Rhodes

Founder · 1-10 employees · Wholesale

United Kingdom

5.0

22 Dec 2025

UK built and it shows

The Xero integration keeps sales and finance in step, and the free tier let us start without spending a penny. No complaints so far.

Pros

The Xero integration keeps sales and finance in step.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months37 found this helpful

Amy Stroud

Owner · 11-50 employees · IT services

United Kingdom

5.0

19 Dec 2025

Clean Xero integration

The Xero integration keeps sales and finance in step, and no consultant, no lengthy setup, just a working CRM. No complaints so far.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months10 found this helpful

Hannah Trelawny

Finance manager · 51-200 employees · Food and beverage

United Kingdom

4.0

16 Dec 2025

Simple and everyone uses it

It is simple enough that everyone actually uses it. Only real gripe is that you outgrow the simplicity as you get larger.

Pros

It is simple enough that everyone actually uses it.

Cons

You outgrow the simplicity as you get larger.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months9 found this helpful

Helen Baptiste

Sole trader · 11-50 employees · Retail

LinkedIn verifiedUnited Kingdom

5.0

15 Dec 2025

Simple and everyone uses it

The Xero integration keeps sales and finance in step, and being UK built, support understands our context. No complaints so far.

Pros

The Xero integration keeps sales and finance in step.

Cons

You outgrow the simplicity as you get larger.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months8 found this helpful

Mark Corrigan

Company secretary · 201-500 employees · Manufacturing

LinkedIn verifiedUnited Kingdom

5.0

14 Dec 2025

Perfect for a small team

The free tier let us start without spending a penny, and the Xero integration keeps sales and finance in step. No complaints so far.

Pros

The free tier let us start without spending a penny.

Cons

You outgrow the simplicity as you get larger.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years2 found this helpful

Charlotte Fairbanks

Founder · 11-50 employees · Manufacturing

United Kingdom

5.0

12 Dec 2025

Perfect for a small team

No consultant, no lengthy setup, just a working CRM, and the free tier let us start without spending a penny. No complaints so far.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

Not built for a complex sales operation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months2 found this helpful

Claire Thornley

Payroll manager · 51-200 employees · Fitness and leisure

United Kingdom

5.0

8 Dec 2025

UK built and it shows

The free tier let us start without spending a penny, and no consultant, no lengthy setup, just a working CRM. No complaints so far.

Pros

The free tier let us start without spending a penny.

Cons

Not built for a complex sales operation.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months14 found this helpful

Nicola Fairbanks

Bookkeeper · 11-50 employees · Manufacturing

LinkedIn verifiedUnited Kingdom

4.0

4 Dec 2025

Clean Xero integration

The Xero integration keeps sales and finance in step. Only real gripe is that not built for a complex sales operation.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years14 found this helpful

Thomas Fairbanks

Financial controller · 201-500 employees · Healthcare

United Kingdom

5.0

2 Dec 2025

Simple and everyone uses it

Being UK built, support understands our context. The Xero integration keeps sales and finance in step.

Pros

Being UK built, support understands our context.

Cons

Not built for a complex sales operation.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years25 found this helpful