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Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.8
  • Features3.9

Rating distribution

  • 5 stars118
  • 4 stars92
  • 3 stars36
  • 2 stars25
  • 1 star15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Adam Ferreira

HR manager · 51-200 employees · Professional services

United Kingdom
3.0

4 Aug 2026

Free tier got us started

Mixed. Being UK built, support understands our context, but the contact limits on lower tiers come up faster than expected.

Pros

Being UK built, support understands our context.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
2.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years3 found this helpful

Charlotte Kaur

Bookkeeper · 1-10 employees · Construction

United Kingdom
5.0

4 Aug 2026

UK built and it shows

The free tier let us start without spending a penny. It is simple enough that everyone actually uses it.

Pros

The free tier let us start without spending a penny.

Cons

You outgrow the simplicity as you get larger.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years37 found this helpful

Paul Thornley

Company secretary · 201-500 employees · Fitness and leisure

United Kingdom
5.0

4 Aug 2026

Clean Xero integration

The free tier let us start without spending a penny, and the Xero integration keeps sales and finance in step. No complaints so far.

Pros

The free tier let us start without spending a penny.

Cons

Not built for a complex sales operation.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years10 found this helpful

Simon Hargreaves

Finance manager · 51-200 employees · Veterinary

United Kingdom
1.0

29 Jul 2026

Simple and everyone uses it

Marketing automation is light, we run that separately. The contact limits on lower tiers come up faster than expected. Looking at alternatives.

Pros

It is simple enough that everyone actually uses it.

Cons

Marketing automation is light, we run that separately.

Ease of use
1.0
Value for money
1.0
Customer service
1.0
Functionality
1.0
Used for 2+ years2 found this helpful

Daniel Pemberton

Owner · 11-50 employees · Veterinary

United Kingdom
4.0

26 Jul 2026

Simple and everyone uses it

It is simple enough that everyone actually uses it. Only real gripe is that not built for a complex sales operation.

Pros

It is simple enough that everyone actually uses it.

Cons

Not built for a complex sales operation.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 6-12 months10 found this helpful

Amy Hargreaves

Office manager · 11-50 employees · Construction

United Kingdom
4.0

24 Jul 2026

Perfect for a small team

The Xero integration keeps sales and finance in step, and no consultant, no lengthy setup, just a working CRM. You outgrow the simplicity as you get larger, but we live with it.

Pros

The Xero integration keeps sales and finance in step.

Cons

You outgrow the simplicity as you get larger.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 2+ years7 found this helpful

Rebecca Begum

Founder · 1-10 employees · IT services

United Kingdom
3.0

21 Jul 2026

Free tier got us started

Mixed. No consultant, no lengthy setup, just a working CRM, but you outgrow the simplicity as you get larger.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

You outgrow the simplicity as you get larger.

Ease of use
3.0
Value for money
2.0
Customer service
4.0
Functionality
3.0
Used for 6-12 months5 found this helpful

Bethany Quinn

Office manager · 11-50 employees · Legal services

United Kingdom
5.0

13 Jul 2026

Just enough CRM

Being UK built, support understands our context. No consultant, no lengthy setup, just a working CRM.

Pros

Being UK built, support understands our context.

Cons

Marketing automation is light, we run that separately.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years22 found this helpful

Sarah Lockhart

Practice manager · 11-50 employees · Logistics and transport

United Kingdom
2.0

12 Jul 2026

Clean Xero integration

Marketing automation is light, we run that separately, and the contact limits on lower tiers come up faster than expected. Being UK built, support understands our context, which is about the only positive.

Pros

Being UK built, support understands our context.

Cons

Marketing automation is light, we run that separately.

Ease of use
2.0
Value for money
1.0
Customer service
1.0
Functionality
2.0
Used for 1-2 years33 found this helpful

Mark Trelawny

Founder · 11-50 employees · Accounting

United Kingdom
4.0

11 Jul 2026

Simple and everyone uses it

The free tier let us start without spending a penny. Only real gripe is that you outgrow the simplicity as you get larger.

Pros

The free tier let us start without spending a penny.

Cons

You outgrow the simplicity as you get larger.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months30 found this helpful