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Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.8
  • Features3.9

Rating distribution

  • 5 stars118
  • 4 stars92
  • 3 stars36
  • 2 stars25
  • 1 star15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Zoe Iqbal

Financial controller · 201-500 employees · Construction

LinkedIn verifiedUnited Kingdom
5.0

12 Mar 2024

Just enough CRM

Being UK built, support understands our context, and the free tier let us start without spending a penny. No complaints so far.

Pros

Being UK built, support understands our context.

Cons

Not built for a complex sales operation.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months38 found this helpful

Olivia Mackenzie

Office manager · 11-50 employees · Logistics and transport

United Kingdom
1.0

4 Mar 2024

Simple and everyone uses it

You outgrow the simplicity as you get larger. Not built for a complex sales operation. Looking at alternatives.

Pros

The Xero integration keeps sales and finance in step.

Cons

You outgrow the simplicity as you get larger.

Ease of use
1.0
Value for money
1.0
Customer service
1.0
Functionality
1.0
Used for 6-12 months6 found this helpful

Bethany Kaur

Sole trader · 1-10 employees · Property and lettings

United Kingdom
4.0

25 Feb 2024

Free tier got us started

The Xero integration keeps sales and finance in step. Only real gripe is that the contact limits on lower tiers come up faster than expected.

Pros

The Xero integration keeps sales and finance in step.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 2+ years9 found this helpful

Peter Fairbanks

Owner · 11-50 employees · Retail

United Kingdom
4.0

25 Feb 2024

Free tier got us started

The free tier let us start without spending a penny. Only real gripe is that marketing automation is light, we run that separately.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use
4.0
Value for money
3.0
Customer service
3.0
Functionality
4.0
Used for 1-2 years1 found this helpful

Adam Lockhart

Bookkeeper · 1-10 employees · Charity and non-profit

United Kingdom
5.0

24 Feb 2024

Free tier got us started

The Xero integration keeps sales and finance in step, and the free tier let us start without spending a penny. No complaints so far.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years31 found this helpful

Priya Pemberton

Management accountant · 51-200 employees · Professional services

United Kingdom
5.0

23 Feb 2024

Simple and everyone uses it

It is simple enough that everyone actually uses it. The free tier let us start without spending a penny.

Pros

It is simple enough that everyone actually uses it.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months12 found this helpful