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Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.8
  • Features3.9

Rating distribution

  • 5 stars118
  • 4 stars92
  • 3 stars36
  • 2 stars25
  • 1 star15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Freya Lockhart

Practice manager · 11-50 employees · Food and beverage

United Kingdom
5.0

20 Apr 2024

Free tier got us started

It is simple enough that everyone actually uses it, and the free tier let us start without spending a penny. No complaints so far.

Pros

It is simple enough that everyone actually uses it.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 6-12 months19 found this helpful

Peter Thornley

Sole trader · 1-10 employees · Fitness and leisure

United Kingdom
4.0

17 Apr 2024

Clean Xero integration

Being UK built, support understands our context. Only real gripe is that not built for a complex sales operation.

Pros

Being UK built, support understands our context.

Cons

Not built for a complex sales operation.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 2+ years36 found this helpful

Jodie Wexford

Operations manager · 51-200 employees · Construction

United Kingdom
4.0

14 Apr 2024

Just enough CRM

It is simple enough that everyone actually uses it. Only real gripe is that you outgrow the simplicity as you get larger.

Pros

It is simple enough that everyone actually uses it.

Cons

You outgrow the simplicity as you get larger.

Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 2+ years14 found this helpful

Claire Ellery

Payroll manager · 51-200 employees · Healthcare

United Kingdom
5.0

6 Apr 2024

Just enough CRM

No consultant, no lengthy setup, just a working CRM. The Xero integration keeps sales and finance in step.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 2+ years2 found this helpful

Mark Osei

Office manager · 1-10 employees · Hospitality

United Kingdom
4.0

31 Mar 2024

UK built and it shows

The free tier let us start without spending a penny. Only real gripe is that marketing automation is light, we run that separately.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years27 found this helpful

Neil Ashworth

Management accountant · 201-500 employees · Legal services

LinkedIn verifiedUnited Kingdom
4.0

29 Mar 2024

Simple and everyone uses it

Being UK built, support understands our context, and the free tier let us start without spending a penny. You outgrow the simplicity as you get larger, but we live with it.

Pros

Being UK built, support understands our context.

Cons

You outgrow the simplicity as you get larger.

Ease of use
5.0
Value for money
3.0
Customer service
3.0
Functionality
4.0
Used for 2+ years30 found this helpful

Aisha Devlin

Founder · 1-10 employees · Fitness and leisure

United Kingdom
5.0

28 Mar 2024

UK built and it shows

The free tier let us start without spending a penny. Being UK built, support understands our context.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years14 found this helpful

Martin Osei

Founder · 11-50 employees · Accounting

United Kingdom
4.0

16 Mar 2024

Free tier got us started

The Xero integration keeps sales and finance in step. Only real gripe is that the contact limits on lower tiers come up faster than expected.

Pros

The Xero integration keeps sales and finance in step.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
3.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years25 found this helpful

Adam Kaur

Practice manager · 11-50 employees · Legal services

LinkedIn verifiedUnited Kingdom
5.0

14 Mar 2024

Clean Xero integration

It is simple enough that everyone actually uses it, and being UK built, support understands our context. No complaints so far.

Pros

It is simple enough that everyone actually uses it.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 6-12 months27 found this helpful

Freya Quinn

Finance director · 1000+ employees · Wholesale

United Kingdom
4.0

12 Mar 2024

UK built and it shows

No consultant, no lengthy setup, just a working CRM. Only real gripe is that you outgrow the simplicity as you get larger.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

You outgrow the simplicity as you get larger.

Ease of use
4.0
Value for money
5.0
Customer service
3.0
Functionality
5.0
Used for 2+ years14 found this helpful