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Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.8
  • Features3.9

Rating distribution

  • 5 stars118
  • 4 stars92
  • 3 stars36
  • 2 stars25
  • 1 star15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Laura Kowalski

Company secretary · 51-200 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom
5.0

20 May 2024

UK built and it shows

It is simple enough that everyone actually uses it, and the Xero integration keeps sales and finance in step. No complaints so far.

Pros

It is simple enough that everyone actually uses it.

Cons

Not built for a complex sales operation.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months11 found this helpful

Sarah Halliwell

Sole trader · 11-50 employees · Legal services

United Kingdom
1.0

17 May 2024

Just enough CRM

Not built for a complex sales operation. The contact limits on lower tiers come up faster than expected. Looking at alternatives.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use
2.0
Value for money
2.0
Customer service
1.0
Functionality
1.0
Used for 1-2 years4 found this helpful

Zoe Fairbanks

HR manager · 201-500 employees · Professional services

United Kingdom
5.0

17 May 2024

Clean Xero integration

The free tier let us start without spending a penny, and being UK built, support understands our context. No complaints so far.

Pros

The free tier let us start without spending a penny.

Cons

Not built for a complex sales operation.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years4 found this helpful

James Osei

Practice manager · 1-10 employees · Wholesale

United Kingdom
4.0

9 May 2024

Simple and everyone uses it

The Xero integration keeps sales and finance in step, and being UK built, support understands our context. Not built for a complex sales operation, but we live with it.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use
4.0
Value for money
3.0
Customer service
5.0
Functionality
3.0
Used for Less than 6 months21 found this helpful

Adam Sandhu

Operations manager · 51-200 employees · Manufacturing

United Kingdom
5.0

7 May 2024

Clean Xero integration

It is simple enough that everyone actually uses it. No consultant, no lengthy setup, just a working CRM.

Pros

It is simple enough that everyone actually uses it.

Cons

You outgrow the simplicity as you get larger.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months10 found this helpful

Robert Rhodes

Founder · 1-10 employees · Recruitment

United Kingdom
5.0

6 May 2024

Perfect for a small team

No consultant, no lengthy setup, just a working CRM, and the Xero integration keeps sales and finance in step. No complaints so far.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years30 found this helpful

Megan Lockhart

Head of payroll · 501-1000 employees · Education

LinkedIn verifiedUnited Kingdom
4.0

5 May 2024

Perfect for a small team

The free tier let us start without spending a penny. Only real gripe is that you outgrow the simplicity as you get larger.

Pros

The free tier let us start without spending a penny.

Cons

You outgrow the simplicity as you get larger.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months31 found this helpful

Olivia Vaughan

Founder · 1-10 employees · Charity and non-profit

United Kingdom
3.0

1 May 2024

UK built and it shows

The free tier let us start without spending a penny. That said, you outgrow the simplicity as you get larger and not built for a complex sales operation.

Pros

The free tier let us start without spending a penny.

Cons

You outgrow the simplicity as you get larger.

Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for 1-2 years26 found this helpful

Hannah Kowalski

Sole trader · 1-10 employees · Fitness and leisure

United Kingdom
4.0

25 Apr 2024

Perfect for a small team

No consultant, no lengthy setup, just a working CRM. Only real gripe is that marketing automation is light, we run that separately.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

Marketing automation is light, we run that separately.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years33 found this helpful

Claire Kowalski

Finance manager · 201-500 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom
5.0

22 Apr 2024

Simple and everyone uses it

The Xero integration keeps sales and finance in step, and no consultant, no lengthy setup, just a working CRM. No complaints so far.

Pros

The Xero integration keeps sales and finance in step.

Cons

Marketing automation is light, we run that separately.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years35 found this helpful