Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

4.0Based on 286 reviews

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Ratings by dimension

Ease of use3.9
Value3.9
Support3.8
Features3.9

Rating distribution

5 stars
118
4 stars
92
3 stars
36
2 stars
25
1 star
15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Nicola Stroud

Finance manager · 51-200 employees · Legal services

United Kingdom

2.0

27 Jun 2024

Simple and everyone uses it

Marketing automation is light, we run that separately, and you outgrow the simplicity as you get larger. The free tier let us start without spending a penny, which is about the only positive.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use: 2.0
Value for money: 2.0
Customer service: 1.0
Functionality: 1.0

Used for 1-2 years31 found this helpful

Alan Halliwell

Owner · 11-50 employees · Charity and non-profit

United Kingdom

5.0

26 Jun 2024

Perfect for a small team

It is simple enough that everyone actually uses it. The free tier let us start without spending a penny.

Pros

It is simple enough that everyone actually uses it.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years10 found this helpful

Zoe Bramley

Bookkeeper · 1-10 employees · Food and beverage

United Kingdom

5.0

21 Jun 2024

Clean Xero integration

The free tier let us start without spending a penny, and no consultant, no lengthy setup, just a working CRM. No complaints so far.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years3 found this helpful

Sarah Ellery

Finance manager · 51-200 employees · Logistics and transport

United Kingdom

2.0

21 Jun 2024

Simple and everyone uses it

You outgrow the simplicity as you get larger, and not built for a complex sales operation. No consultant, no lengthy setup, just a working CRM, which is about the only positive.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

You outgrow the simplicity as you get larger.

Ease of use: 3.0
Value for money: 2.0
Customer service: 2.0
Functionality: 2.0

Used for Less than 6 months27 found this helpful

Fiona Cavendish

Director · 1-10 employees · Retail

LinkedIn verifiedUnited Kingdom

5.0

16 Jun 2024

UK built and it shows

It is simple enough that everyone actually uses it. Being UK built, support understands our context.

Pros

It is simple enough that everyone actually uses it.

Cons

Not built for a complex sales operation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years23 found this helpful

Nicola Holloway

Office manager · 11-50 employees · Healthcare

LinkedIn verifiedUnited Kingdom

5.0

11 Jun 2024

UK built and it shows

It is simple enough that everyone actually uses it. Being UK built, support understands our context.

Pros

It is simple enough that everyone actually uses it.

Cons

Marketing automation is light, we run that separately.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months7 found this helpful

Laura Ainsley

Office manager · 1-10 employees · IT services

United Kingdom

4.0

11 Jun 2024

Simple and everyone uses it

The free tier let us start without spending a penny, and being UK built, support understands our context. The contact limits on lower tiers come up faster than expected, but we live with it.

Pros

The free tier let us start without spending a penny.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use: 4.0
Value for money: 5.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months11 found this helpful

Thomas Halliwell

Payroll manager · 201-500 employees · Accounting

LinkedIn verifiedUnited Kingdom

5.0

5 Jun 2024

Just enough CRM

It is simple enough that everyone actually uses it. No consultant, no lengthy setup, just a working CRM.

Pros

It is simple enough that everyone actually uses it.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years9 found this helpful

Charlotte Sandhu

Finance manager · 51-200 employees · Veterinary

LinkedIn verifiedUnited Kingdom

1.0

30 May 2024

UK built and it shows

You outgrow the simplicity as you get larger. The contact limits on lower tiers come up faster than expected. Looking at alternatives.

Pros

Being UK built, support understands our context.

Cons

You outgrow the simplicity as you get larger.

Ease of use: 1.0
Value for money: 1.0
Customer service: 1.0
Functionality: 1.0

Used for 1-2 years22 found this helpful

Alan Radcliffe

Office manager · 11-50 employees · Healthcare

United Kingdom

1.0

29 May 2024

Clean Xero integration

Not built for a complex sales operation. Marketing automation is light, we run that separately. Looking at alternatives.

Pros

It is simple enough that everyone actually uses it.

Cons

Not built for a complex sales operation.

Ease of use: 1.0
Value for money: 1.0
Customer service: 1.0
Functionality: 1.0

Used for Less than 6 months13 found this helpful