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Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.8
  • Features3.9

Rating distribution

  • 5 stars118
  • 4 stars92
  • 3 stars36
  • 2 stars25
  • 1 star15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Neil Vaughan

Sole trader · 11-50 employees · Veterinary

United Kingdom
3.0

4 Feb 2026

UK built and it shows

Mixed. Being UK built, support understands our context, but the contact limits on lower tiers come up faster than expected.

Pros

Being UK built, support understands our context.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
4.0
Value for money
2.0
Customer service
3.0
Functionality
3.0
Used for 2+ years29 found this helpful

Laura Kowalski

Owner · 1-10 employees · Education

United Kingdom
3.0

28 Jan 2026

Simple and everyone uses it

Mixed. The Xero integration keeps sales and finance in step, but not built for a complex sales operation.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use
3.0
Value for money
4.0
Customer service
3.0
Functionality
3.0
Used for 6-12 months18 found this helpful

Eleanor Nowak

Sole trader · 1-10 employees · Engineering

LinkedIn verifiedUnited Kingdom
4.0

27 Jan 2026

UK built and it shows

The Xero integration keeps sales and finance in step, and it is simple enough that everyone actually uses it. You outgrow the simplicity as you get larger, but we live with it.

Pros

The Xero integration keeps sales and finance in step.

Cons

You outgrow the simplicity as you get larger.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years17 found this helpful

Katie Holloway

Sole trader · 11-50 employees · IT services

United Kingdom
5.0

27 Jan 2026

Simple and everyone uses it

No consultant, no lengthy setup, just a working CRM. It is simple enough that everyone actually uses it.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months3 found this helpful

Freya Dunmore

HR manager · 51-200 employees · Legal services

United Kingdom
3.0

27 Jan 2026

Perfect for a small team

The free tier let us start without spending a penny. That said, you outgrow the simplicity as you get larger and marketing automation is light, we run that separately.

Pros

The free tier let us start without spending a penny.

Cons

You outgrow the simplicity as you get larger.

Ease of use
2.0
Value for money
4.0
Customer service
3.0
Functionality
2.0
Used for Less than 6 months7 found this helpful

Laura Vaughan

Sole trader · 11-50 employees · IT services

United Kingdom
2.0

9 Jan 2026

Free tier got us started

You outgrow the simplicity as you get larger, and the contact limits on lower tiers come up faster than expected. Being UK built, support understands our context, which is about the only positive.

Pros

Being UK built, support understands our context.

Cons

You outgrow the simplicity as you get larger.

Ease of use
3.0
Value for money
1.0
Customer service
2.0
Functionality
2.0
Used for Less than 6 months38 found this helpful

Emma Mackenzie

Head of finance · 501-1000 employees · Hospitality

United Kingdom
3.0

7 Jan 2026

Just enough CRM

Mixed. Being UK built, support understands our context, but marketing automation is light, we run that separately.

Pros

Being UK built, support understands our context.

Cons

Marketing automation is light, we run that separately.

Ease of use
3.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for Less than 6 months30 found this helpful

Ian Fairbanks

Practice manager · 1-10 employees · Engineering

United Kingdom
1.0

6 Jan 2026

Simple and everyone uses it

You outgrow the simplicity as you get larger. The contact limits on lower tiers come up faster than expected. Looking at alternatives.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

You outgrow the simplicity as you get larger.

Ease of use
1.0
Value for money
2.0
Customer service
1.0
Functionality
2.0
Used for 6-12 months4 found this helpful

Christopher Thornley

Payroll manager · 51-200 employees · Recruitment

LinkedIn verifiedUnited Kingdom
3.0

5 Jan 2026

UK built and it shows

Mixed. No consultant, no lengthy setup, just a working CRM, but marketing automation is light, we run that separately.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

Marketing automation is light, we run that separately.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for 6-12 months11 found this helpful

Rebecca Ainsley

Payroll manager · 201-500 employees · Recruitment

LinkedIn verifiedUnited Kingdom
4.0

29 Dec 2025

Simple and everyone uses it

No consultant, no lengthy setup, just a working CRM. Only real gripe is that marketing automation is light, we run that separately.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

Marketing automation is light, we run that separately.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months14 found this helpful