Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

4.0Based on 286 reviews

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Ratings by dimension

Ease of use3.9
Value3.9
Support3.8
Features3.9

Rating distribution

5 stars
118
4 stars
92
3 stars
36
2 stars
25
1 star
15

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Verified reviews for Capsule CRM

286 reviews matching your filters

David Begum

Office manager · 1-10 employees · Charity and non-profit

United Kingdom

2.0

17 Mar 2026

Perfect for a small team

Marketing automation is light, we run that separately, and the contact limits on lower tiers come up faster than expected. Being UK built, support understands our context, which is about the only positive.

Pros

Being UK built, support understands our context.

Cons

Marketing automation is light, we run that separately.

Ease of use: 1.0
Value for money: 2.0
Customer service: 2.0
Functionality: 2.0

Used for Less than 6 months21 found this helpful

Katie Devlin

Founder · 1-10 employees · Retail

United Kingdom

1.0

3 Mar 2026

Free tier got us started

Marketing automation is light, we run that separately. You outgrow the simplicity as you get larger. Looking at alternatives.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use: 2.0
Value for money: 1.0
Customer service: 1.0
Functionality: 2.0

Used for 1-2 years38 found this helpful

Aisha Patel

Founder · 11-50 employees · Construction

United Kingdom

5.0

28 Feb 2026

UK built and it shows

The Xero integration keeps sales and finance in step. Being UK built, support understands our context.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months6 found this helpful

Olivia Kaur

Sole trader · 11-50 employees · Wholesale

United Kingdom

5.0

19 Feb 2026

Simple and everyone uses it

The Xero integration keeps sales and finance in step, and it is simple enough that everyone actually uses it. No complaints so far.

Pros

The Xero integration keeps sales and finance in step.

Cons

Marketing automation is light, we run that separately.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months17 found this helpful

Paul Halliwell

Finance manager · 51-200 employees · Legal services

United Kingdom

5.0

19 Feb 2026

Perfect for a small team

It is simple enough that everyone actually uses it, and the Xero integration keeps sales and finance in step. No complaints so far.

Pros

It is simple enough that everyone actually uses it.

Cons

Not built for a complex sales operation.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months

Aisha Vaughan

Management accountant · 51-200 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

5.0

13 Feb 2026

UK built and it shows

Being UK built, support understands our context, and the Xero integration keeps sales and finance in step. No complaints so far.

Pros

Being UK built, support understands our context.

Cons

Not built for a complex sales operation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months12 found this helpful

Priya Iqbal

Owner · 1-10 employees · Professional services

LinkedIn verifiedUnited Kingdom

4.0

8 Feb 2026

Free tier got us started

It is simple enough that everyone actually uses it. Only real gripe is that the contact limits on lower tiers come up faster than expected.

Pros

It is simple enough that everyone actually uses it.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 2+ years31 found this helpful

Daniel Cavendish

Founder · 11-50 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

5.0

6 Feb 2026

Just enough CRM

It is simple enough that everyone actually uses it. The free tier let us start without spending a penny.

Pros

It is simple enough that everyone actually uses it.

Cons

Marketing automation is light, we run that separately.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months5 found this helpful

Amy Rhodes

Owner · 11-50 employees · Education

United Kingdom

4.0

6 Feb 2026

Free tier got us started

Being UK built, support understands our context. Only real gripe is that not built for a complex sales operation.

Pros

Being UK built, support understands our context.

Cons

Not built for a complex sales operation.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years39 found this helpful

Olivia Devlin

Practice manager · 11-50 employees · Accounting

United Kingdom

4.0

4 Feb 2026

Just enough CRM

Being UK built, support understands our context, and the free tier let us start without spending a penny. Marketing automation is light, we run that separately, but we live with it.

Pros

Being UK built, support understands our context.

Cons

Marketing automation is light, we run that separately.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years33 found this helpful