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Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.8
  • Features3.9

Rating distribution

  • 5 stars118
  • 4 stars92
  • 3 stars36
  • 2 stars25
  • 1 star15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Freya Kaur

Office manager · 1-10 employees · Education

United Kingdom
5.0

11 Apr 2026

Free tier got us started

The free tier let us start without spending a penny, and it is simple enough that everyone actually uses it. No complaints so far.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months5 found this helpful

Callum Sinclair

Director · 11-50 employees · Accounting

United Kingdom
3.0

9 Apr 2026

Perfect for a small team

Mixed. The free tier let us start without spending a penny, but marketing automation is light, we run that separately.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use
2.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for 6-12 months30 found this helpful

Rebecca Quinn

Sole trader · 11-50 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom
2.0

8 Apr 2026

Perfect for a small team

Not built for a complex sales operation, and the contact limits on lower tiers come up faster than expected. Being UK built, support understands our context, which is about the only positive.

Pros

Being UK built, support understands our context.

Cons

Not built for a complex sales operation.

Ease of use
2.0
Value for money
1.0
Customer service
2.0
Functionality
2.0
Used for 6-12 months24 found this helpful

Charlotte Ainsley

Owner · 11-50 employees · Professional services

United Kingdom
4.0

8 Apr 2026

Clean Xero integration

Being UK built, support understands our context. Only real gripe is that you outgrow the simplicity as you get larger.

Pros

Being UK built, support understands our context.

Cons

You outgrow the simplicity as you get larger.

Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months21 found this helpful

Kevin Vaughan

Owner · 1-10 employees · Legal services

United Kingdom
2.0

7 Apr 2026

Perfect for a small team

The contact limits on lower tiers come up faster than expected, and you outgrow the simplicity as you get larger. Being UK built, support understands our context, which is about the only positive.

Pros

Being UK built, support understands our context.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
3.0
Value for money
3.0
Customer service
1.0
Functionality
3.0
Used for 1-2 years1 found this helpful

Freya Bhatti

Sole trader · 11-50 employees · Hospitality

United Kingdom
5.0

1 Apr 2026

Clean Xero integration

The Xero integration keeps sales and finance in step, and it is simple enough that everyone actually uses it. No complaints so far.

Pros

The Xero integration keeps sales and finance in step.

Cons

You outgrow the simplicity as you get larger.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years24 found this helpful

Craig Patel

Owner · 11-50 employees · Charity and non-profit

United Kingdom
2.0

31 Mar 2026

Free tier got us started

Marketing automation is light, we run that separately, and not built for a complex sales operation. It is simple enough that everyone actually uses it, which is about the only positive.

Pros

It is simple enough that everyone actually uses it.

Cons

Marketing automation is light, we run that separately.

Ease of use
2.0
Value for money
2.0
Customer service
2.0
Functionality
3.0
Used for Less than 6 months4 found this helpful

Amy Sinclair

Finance director · 1000+ employees · Charity and non-profit

United Kingdom
5.0

28 Mar 2026

Clean Xero integration

The free tier let us start without spending a penny. It is simple enough that everyone actually uses it.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 2+ years13 found this helpful

Katie Radcliffe

Director · 1-10 employees · Construction

United Kingdom
4.0

23 Mar 2026

Simple and everyone uses it

No consultant, no lengthy setup, just a working CRM, and the Xero integration keeps sales and finance in step. Not built for a complex sales operation, but we live with it.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

Not built for a complex sales operation.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years36 found this helpful

Aisha Sandhu

Company secretary · 201-500 employees · Legal services

United Kingdom
4.0

18 Mar 2026

Clean Xero integration

It is simple enough that everyone actually uses it. Only real gripe is that not built for a complex sales operation.

Pros

It is simple enough that everyone actually uses it.

Cons

Not built for a complex sales operation.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months3 found this helpful