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Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.8
  • Features3.9

Rating distribution

  • 5 stars118
  • 4 stars92
  • 3 stars36
  • 2 stars25
  • 1 star15

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Verified reviews for Capsule CRM

286 reviews matching your filters

David Rhodes

Director · 1-10 employees · Retail

United Kingdom
5.0

8 May 2026

UK built and it shows

No consultant, no lengthy setup, just a working CRM, and it is simple enough that everyone actually uses it. No complaints so far.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

You outgrow the simplicity as you get larger.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months27 found this helpful

Daniel Whitfield

Company secretary · 51-200 employees · Hospitality

United Kingdom
3.0

8 May 2026

Simple and everyone uses it

Being UK built, support understands our context. That said, the contact limits on lower tiers come up faster than expected and not built for a complex sales operation.

Pros

Being UK built, support understands our context.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
3.0
Value for money
2.0
Customer service
3.0
Functionality
3.0
Used for 2+ years34 found this helpful

Gareth Corrigan

Financial controller · 201-500 employees · Wholesale

United Kingdom
5.0

5 May 2026

Simple and everyone uses it

No consultant, no lengthy setup, just a working CRM, and being UK built, support understands our context. No complaints so far.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years37 found this helpful

Nicola Radcliffe

Operations manager · 51-200 employees · Hospitality

United Kingdom
4.0

4 May 2026

Perfect for a small team

Being UK built, support understands our context, and the free tier let us start without spending a penny. Not built for a complex sales operation, but we live with it.

Pros

Being UK built, support understands our context.

Cons

Not built for a complex sales operation.

Ease of use
5.0
Value for money
3.0
Customer service
3.0
Functionality
5.0
Used for 6-12 months7 found this helpful

Thomas Pemberton

Director · 1-10 employees · Professional services

United Kingdom
3.0

29 Apr 2026

UK built and it shows

Being UK built, support understands our context. That said, not built for a complex sales operation and you outgrow the simplicity as you get larger.

Pros

Being UK built, support understands our context.

Cons

Not built for a complex sales operation.

Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for 6-12 months21 found this helpful

Simon Stroud

Practice manager · 1-10 employees · Veterinary

United Kingdom
4.0

28 Apr 2026

Clean Xero integration

No consultant, no lengthy setup, just a working CRM. Only real gripe is that you outgrow the simplicity as you get larger.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

You outgrow the simplicity as you get larger.

Ease of use
3.0
Value for money
4.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months29 found this helpful

Alan Rhodes

Office manager · 1-10 employees · Accounting

United Kingdom
4.0

22 Apr 2026

Clean Xero integration

No consultant, no lengthy setup, just a working CRM. Only real gripe is that not built for a complex sales operation.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

Not built for a complex sales operation.

Ease of use
3.0
Value for money
4.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months2 found this helpful

Andrew Lockhart

Owner · 1-10 employees · Logistics and transport

United Kingdom
4.0

19 Apr 2026

Perfect for a small team

No consultant, no lengthy setup, just a working CRM. Only real gripe is that the contact limits on lower tiers come up faster than expected.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years28 found this helpful

Callum Pemberton

Office manager · 1-10 employees · Retail

LinkedIn verifiedUnited Kingdom
4.0

14 Apr 2026

Perfect for a small team

The free tier let us start without spending a penny. Only real gripe is that you outgrow the simplicity as you get larger.

Pros

The free tier let us start without spending a penny.

Cons

You outgrow the simplicity as you get larger.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years14 found this helpful

Freya Kaur

Office manager · 1-10 employees · Education

United Kingdom
5.0

11 Apr 2026

Free tier got us started

The free tier let us start without spending a penny, and it is simple enough that everyone actually uses it. No complaints so far.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months5 found this helpful