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Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.8
  • Features3.9

Rating distribution

  • 5 stars118
  • 4 stars92
  • 3 stars36
  • 2 stars25
  • 1 star15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Laura Hargreaves

Founder · 1-10 employees · IT services

United Kingdom
2.0

9 Jun 2026

Free tier got us started

Not built for a complex sales operation, and you outgrow the simplicity as you get larger. Being UK built, support understands our context, which is about the only positive.

Pros

Being UK built, support understands our context.

Cons

Not built for a complex sales operation.

Ease of use
2.0
Value for money
2.0
Customer service
2.0
Functionality
2.0
Used for 1-2 years10 found this helpful

Emma Iqbal

Operations manager · 51-200 employees · Retail

LinkedIn verifiedUnited Kingdom
5.0

8 Jun 2026

Perfect for a small team

It is simple enough that everyone actually uses it, and the free tier let us start without spending a penny. No complaints so far.

Pros

It is simple enough that everyone actually uses it.

Cons

Not built for a complex sales operation.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months28 found this helpful

Christopher Kaur

Director · 1-10 employees · Wholesale

United Kingdom
4.0

5 Jun 2026

Simple and everyone uses it

The Xero integration keeps sales and finance in step. Only real gripe is that the contact limits on lower tiers come up faster than expected.

Pros

The Xero integration keeps sales and finance in step.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 2+ years33 found this helpful

Priya Iqbal

Director · 1-10 employees · Wholesale

LinkedIn verifiedUnited Kingdom
5.0

5 Jun 2026

Perfect for a small team

Being UK built, support understands our context. The free tier let us start without spending a penny.

Pros

Being UK built, support understands our context.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years37 found this helpful

Thomas Adeyemi

Director · 11-50 employees · IT services

United Kingdom
4.0

30 May 2026

Free tier got us started

The Xero integration keeps sales and finance in step, and no consultant, no lengthy setup, just a working CRM. Marketing automation is light, we run that separately, but we live with it.

Pros

The Xero integration keeps sales and finance in step.

Cons

Marketing automation is light, we run that separately.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years31 found this helpful

Sarah Vaughan

Management accountant · 51-200 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom
5.0

27 May 2026

Just enough CRM

It is simple enough that everyone actually uses it, and no consultant, no lengthy setup, just a working CRM. No complaints so far.

Pros

It is simple enough that everyone actually uses it.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for 2+ years5 found this helpful

Daniel Stroud

Management accountant · 201-500 employees · Professional services

LinkedIn verifiedUnited Kingdom
4.0

24 May 2026

Clean Xero integration

The free tier let us start without spending a penny. Only real gripe is that the contact limits on lower tiers come up faster than expected.

Pros

The free tier let us start without spending a penny.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 6-12 months29 found this helpful

Paul Baptiste

Company secretary · 51-200 employees · IT services

United Kingdom
1.0

20 May 2026

Clean Xero integration

The contact limits on lower tiers come up faster than expected. Not built for a complex sales operation. Looking at alternatives.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
1.0
Value for money
1.0
Customer service
1.0
Functionality
1.0
Used for 2+ years

Helen Radcliffe

Practice manager · 11-50 employees · Marketing and advertising

United Kingdom
5.0

15 May 2026

Clean Xero integration

Being UK built, support understands our context, and it is simple enough that everyone actually uses it. No complaints so far.

Pros

Being UK built, support understands our context.

Cons

Not built for a complex sales operation.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 2+ years9 found this helpful

Richard Stroud

HR director · 1000+ employees · Hospitality

United Kingdom
4.0

11 May 2026

UK built and it shows

It is simple enough that everyone actually uses it, and the Xero integration keeps sales and finance in step. You outgrow the simplicity as you get larger, but we live with it.

Pros

It is simple enough that everyone actually uses it.

Cons

You outgrow the simplicity as you get larger.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 2+ years33 found this helpful