Skip to content
Capsule CRM logo

Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.8
  • Features3.9

Rating distribution

  • 5 stars118
  • 4 stars92
  • 3 stars36
  • 2 stars25
  • 1 star15

Filter reviews

Verified reviews for Capsule CRM

286 reviews matching your filters

Hannah Ashworth

Operations manager · 51-200 employees · Property and lettings

LinkedIn verifiedUnited Kingdom
4.0

7 Sep 2024

UK built and it shows

No consultant, no lengthy setup, just a working CRM. Only real gripe is that you outgrow the simplicity as you get larger.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

You outgrow the simplicity as you get larger.

Ease of use
5.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years29 found this helpful

Simon Fairbanks

Office manager · 1-10 employees · Professional services

United Kingdom
5.0

7 Sep 2024

Simple and everyone uses it

Being UK built, support understands our context, and the Xero integration keeps sales and finance in step. No complaints so far.

Pros

Being UK built, support understands our context.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years

Olivia Radcliffe

Director · 1-10 employees · Education

United Kingdom
2.0

5 Sep 2024

Free tier got us started

Marketing automation is light, we run that separately, and not built for a complex sales operation. It is simple enough that everyone actually uses it, which is about the only positive.

Pros

It is simple enough that everyone actually uses it.

Cons

Marketing automation is light, we run that separately.

Ease of use
2.0
Value for money
1.0
Customer service
1.0
Functionality
2.0
Used for 1-2 years20 found this helpful

Neil Holloway

Bookkeeper · 1-10 employees · Accounting

United Kingdom
5.0

31 Aug 2024

Simple and everyone uses it

The Xero integration keeps sales and finance in step, and being UK built, support understands our context. No complaints so far.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 6-12 months35 found this helpful

Megan Kowalski

Management accountant · 201-500 employees · Recruitment

LinkedIn verifiedUnited Kingdom
5.0

29 Aug 2024

UK built and it shows

Being UK built, support understands our context, and no consultant, no lengthy setup, just a working CRM. No complaints so far.

Pros

Being UK built, support understands our context.

Cons

You outgrow the simplicity as you get larger.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months10 found this helpful

Charlotte Dunmore

Practice manager · 1-10 employees · Recruitment

LinkedIn verifiedUnited Kingdom
4.0

28 Aug 2024

UK built and it shows

It is simple enough that everyone actually uses it, and the Xero integration keeps sales and finance in step. The contact limits on lower tiers come up faster than expected, but we live with it.

Pros

It is simple enough that everyone actually uses it.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
3.0
Used for 6-12 months38 found this helpful

Kevin Ainsley

HR manager · 51-200 employees · Accounting

LinkedIn verifiedUnited Kingdom
5.0

28 Aug 2024

UK built and it shows

Being UK built, support understands our context, and no consultant, no lengthy setup, just a working CRM. No complaints so far.

Pros

Being UK built, support understands our context.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years4 found this helpful

Peter Hargreaves

Practice manager · 1-10 employees · Wholesale

LinkedIn verifiedUnited Kingdom
5.0

25 Aug 2024

Free tier got us started

It is simple enough that everyone actually uses it, and being UK built, support understands our context. No complaints so far.

Pros

It is simple enough that everyone actually uses it.

Cons

Marketing automation is light, we run that separately.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years16 found this helpful

Helen Colquhoun

Operations manager · 51-200 employees · Education

United Kingdom
5.0

20 Aug 2024

Just enough CRM

The free tier let us start without spending a penny. No consultant, no lengthy setup, just a working CRM.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years34 found this helpful

Nicola Sinclair

Founder · 11-50 employees · Accounting

LinkedIn verifiedUnited Kingdom
5.0

17 Aug 2024

Perfect for a small team

No consultant, no lengthy setup, just a working CRM. It is simple enough that everyone actually uses it.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 2+ years3 found this helpful