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Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

4.0Based on 286 reviews
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Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.8
  • Features3.9

Rating distribution

  • 5 stars118
  • 4 stars92
  • 3 stars36
  • 2 stars25
  • 1 star15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Megan Middleton

Finance manager · 51-200 employees · Healthcare

United Kingdom
2.0

4 Nov 2024

Free tier got us started

You outgrow the simplicity as you get larger, and not built for a complex sales operation. Being UK built, support understands our context, which is about the only positive.

Pros

Being UK built, support understands our context.

Cons

You outgrow the simplicity as you get larger.

Ease of use
2.0
Value for money
2.0
Customer service
1.0
Functionality
2.0
Used for 1-2 years20 found this helpful

Robert Mackenzie

Management accountant · 201-500 employees · Logistics and transport

United Kingdom
4.0

1 Nov 2024

Simple and everyone uses it

The Xero integration keeps sales and finance in step. Only real gripe is that not built for a complex sales operation.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
3.0
Used for 6-12 months17 found this helpful

Aisha Mackenzie

Company secretary · 51-200 employees · Logistics and transport

United Kingdom
5.0

1 Nov 2024

UK built and it shows

The free tier let us start without spending a penny. Being UK built, support understands our context.

Pros

The free tier let us start without spending a penny.

Cons

You outgrow the simplicity as you get larger.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months8 found this helpful

Adam Trelawny

Practice manager · 11-50 employees · Healthcare

United Kingdom
5.0

31 Oct 2024

Free tier got us started

It is simple enough that everyone actually uses it, and being UK built, support understands our context. No complaints so far.

Pros

It is simple enough that everyone actually uses it.

Cons

Not built for a complex sales operation.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months14 found this helpful

Olivia Osei

Management accountant · 51-200 employees · Food and beverage

United Kingdom
2.0

30 Oct 2024

Free tier got us started

Marketing automation is light, we run that separately, and the contact limits on lower tiers come up faster than expected. It is simple enough that everyone actually uses it, which is about the only positive.

Pros

It is simple enough that everyone actually uses it.

Cons

Marketing automation is light, we run that separately.

Ease of use
1.0
Value for money
3.0
Customer service
1.0
Functionality
2.0
Used for 2+ years34 found this helpful

Craig Ellery

Director · 11-50 employees · Wholesale

United Kingdom
1.0

26 Oct 2024

Just enough CRM

The contact limits on lower tiers come up faster than expected. You outgrow the simplicity as you get larger. Looking at alternatives.

Pros

The Xero integration keeps sales and finance in step.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
1.0
Value for money
1.0
Customer service
1.0
Functionality
1.0
Used for 1-2 years24 found this helpful

David Corrigan

Practice manager · 1-10 employees · Healthcare

United Kingdom
4.0

21 Oct 2024

Perfect for a small team

Being UK built, support understands our context, and it is simple enough that everyone actually uses it. Not built for a complex sales operation, but we live with it.

Pros

Being UK built, support understands our context.

Cons

Not built for a complex sales operation.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years34 found this helpful

Ruth Baptiste

Sole trader · 11-50 employees · Retail

United Kingdom
3.0

13 Oct 2024

Clean Xero integration

Being UK built, support understands our context. That said, not built for a complex sales operation and the contact limits on lower tiers come up faster than expected.

Pros

Being UK built, support understands our context.

Cons

Not built for a complex sales operation.

Ease of use
3.0
Value for money
2.0
Customer service
3.0
Functionality
3.0
Used for 2+ years39 found this helpful

Christopher Pemberton

Director · 1-10 employees · Engineering

LinkedIn verifiedUnited Kingdom
5.0

11 Oct 2024

Clean Xero integration

Being UK built, support understands our context. The free tier let us start without spending a penny.

Pros

Being UK built, support understands our context.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years24 found this helpful

Neil Rhodes

Owner · 11-50 employees · Food and beverage

LinkedIn verifiedUnited Kingdom
1.0

9 Oct 2024

UK built and it shows

Marketing automation is light, we run that separately. Not built for a complex sales operation. Looking at alternatives.

Pros

It is simple enough that everyone actually uses it.

Cons

Marketing automation is light, we run that separately.

Ease of use
1.0
Value for money
1.0
Customer service
1.0
Functionality
1.0
Used for 1-2 years17 found this helpful