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Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.8
  • Features3.9

Rating distribution

  • 5 stars118
  • 4 stars92
  • 3 stars36
  • 2 stars25
  • 1 star15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Martin Trelawny

Management accountant · 51-200 employees · Accounting

United Kingdom
5.0

16 Dec 2024

Free tier got us started

The free tier let us start without spending a penny, and being UK built, support understands our context. No complaints so far.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months7 found this helpful

Amy Baptiste

Founder · 1-10 employees · Veterinary

United Kingdom
3.0

15 Dec 2024

Just enough CRM

Mixed. The Xero integration keeps sales and finance in step, but you outgrow the simplicity as you get larger.

Pros

The Xero integration keeps sales and finance in step.

Cons

You outgrow the simplicity as you get larger.

Ease of use
4.0
Value for money
2.0
Customer service
4.0
Functionality
3.0
Used for Less than 6 months6 found this helpful

Ian Mackenzie

Sole trader · 1-10 employees · Food and beverage

LinkedIn verifiedUnited Kingdom
2.0

13 Dec 2024

Simple and everyone uses it

You outgrow the simplicity as you get larger, and marketing automation is light, we run that separately. Being UK built, support understands our context, which is about the only positive.

Pros

Being UK built, support understands our context.

Cons

You outgrow the simplicity as you get larger.

Ease of use
2.0
Value for money
1.0
Customer service
3.0
Functionality
2.0
Used for 1-2 years38 found this helpful

Helen Osei

Founder · 1-10 employees · Wholesale

United Kingdom
5.0

7 Dec 2024

Perfect for a small team

No consultant, no lengthy setup, just a working CRM, and being UK built, support understands our context. No complaints so far.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 2+ years12 found this helpful

Rebecca Bhatti

Bookkeeper · 11-50 employees · Logistics and transport

United Kingdom
3.0

26 Nov 2024

Just enough CRM

Mixed. The Xero integration keeps sales and finance in step, but not built for a complex sales operation.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use
2.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for 2+ years12 found this helpful

Sarah Halliwell

Owner · 1-10 employees · Veterinary

United Kingdom
5.0

18 Nov 2024

Clean Xero integration

It is simple enough that everyone actually uses it. The free tier let us start without spending a penny.

Pros

It is simple enough that everyone actually uses it.

Cons

Marketing automation is light, we run that separately.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months23 found this helpful

Fiona Ellery

Bookkeeper · 1-10 employees · Wholesale

United Kingdom
4.0

14 Nov 2024

Free tier got us started

The free tier let us start without spending a penny, and it is simple enough that everyone actually uses it. Not built for a complex sales operation, but we live with it.

Pros

The free tier let us start without spending a penny.

Cons

Not built for a complex sales operation.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years24 found this helpful

Alan Halliwell

Office manager · 1-10 employees · Professional services

LinkedIn verifiedUnited Kingdom
5.0

13 Nov 2024

UK built and it shows

Being UK built, support understands our context, and no consultant, no lengthy setup, just a working CRM. No complaints so far.

Pros

Being UK built, support understands our context.

Cons

Marketing automation is light, we run that separately.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months3 found this helpful

Ian Patel

HR director · 1000+ employees · Hospitality

United Kingdom
5.0

13 Nov 2024

Clean Xero integration

Being UK built, support understands our context, and the free tier let us start without spending a penny. No complaints so far.

Pros

Being UK built, support understands our context.

Cons

Marketing automation is light, we run that separately.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months19 found this helpful

Callum Halliwell

Sole trader · 1-10 employees · Retail

United Kingdom
4.0

7 Nov 2024

Just enough CRM

The Xero integration keeps sales and finance in step, and it is simple enough that everyone actually uses it. You outgrow the simplicity as you get larger, but we live with it.

Pros

The Xero integration keeps sales and finance in step.

Cons

You outgrow the simplicity as you get larger.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months31 found this helpful