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Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.8
  • Features3.9

Rating distribution

  • 5 stars118
  • 4 stars92
  • 3 stars36
  • 2 stars25
  • 1 star15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Louise Lockhart

Sole trader · 11-50 employees · Accounting

United Kingdom
4.0

11 Jan 2025

Clean Xero integration

The free tier let us start without spending a penny. Only real gripe is that not built for a complex sales operation.

Pros

The free tier let us start without spending a penny.

Cons

Not built for a complex sales operation.

Ease of use
4.0
Value for money
3.0
Customer service
3.0
Functionality
5.0
Used for 6-12 months37 found this helpful

Richard Okonkwo

HR director · 1000+ employees · Accounting

LinkedIn verifiedUnited Kingdom
5.0

11 Jan 2025

Free tier got us started

It is simple enough that everyone actually uses it, and no consultant, no lengthy setup, just a working CRM. No complaints so far.

Pros

It is simple enough that everyone actually uses it.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months14 found this helpful

Sarah Sandhu

Finance business partner · 501-1000 employees · Retail

LinkedIn verifiedUnited Kingdom
1.0

7 Jan 2025

Perfect for a small team

The contact limits on lower tiers come up faster than expected. Not built for a complex sales operation. Looking at alternatives.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
1.0
Value for money
1.0
Customer service
1.0
Functionality
1.0
Used for Less than 6 months31 found this helpful

Kevin Middleton

HR manager · 51-200 employees · Hospitality

United Kingdom
3.0

7 Jan 2025

Clean Xero integration

The Xero integration keeps sales and finance in step. That said, you outgrow the simplicity as you get larger and not built for a complex sales operation.

Pros

The Xero integration keeps sales and finance in step.

Cons

You outgrow the simplicity as you get larger.

Ease of use
4.0
Value for money
3.0
Customer service
2.0
Functionality
2.0
Used for 6-12 months38 found this helpful

Peter Rhodes

Director · 1-10 employees · Property and lettings

United Kingdom
4.0

5 Jan 2025

Clean Xero integration

The free tier let us start without spending a penny, and no consultant, no lengthy setup, just a working CRM. Marketing automation is light, we run that separately, but we live with it.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use
3.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years39 found this helpful

Mark Vaughan

Office manager · 11-50 employees · Healthcare

LinkedIn verifiedUnited Kingdom
5.0

5 Jan 2025

UK built and it shows

The free tier let us start without spending a penny, and no consultant, no lengthy setup, just a working CRM. No complaints so far.

Pros

The free tier let us start without spending a penny.

Cons

You outgrow the simplicity as you get larger.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 2+ years12 found this helpful

Olivia Baptiste

Practice manager · 11-50 employees · Logistics and transport

United Kingdom
2.0

31 Dec 2024

Perfect for a small team

Marketing automation is light, we run that separately, and the contact limits on lower tiers come up faster than expected. The free tier let us start without spending a penny, which is about the only positive.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use
2.0
Value for money
1.0
Customer service
3.0
Functionality
3.0
Used for 1-2 years26 found this helpful

Claire Holloway

Sole trader · 11-50 employees · Healthcare

LinkedIn verifiedUnited Kingdom
5.0

22 Dec 2024

Simple and everyone uses it

The Xero integration keeps sales and finance in step. It is simple enough that everyone actually uses it.

Pros

The Xero integration keeps sales and finance in step.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months7 found this helpful

Mohammed Adeyemi

Owner · 1-10 employees · Manufacturing

United Kingdom
4.0

22 Dec 2024

Free tier got us started

The free tier let us start without spending a penny. Only real gripe is that you outgrow the simplicity as you get larger.

Pros

The free tier let us start without spending a penny.

Cons

You outgrow the simplicity as you get larger.

Ease of use
3.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years20 found this helpful

Ian Patel

Payroll manager · 201-500 employees · Legal services

United Kingdom
5.0

21 Dec 2024

UK built and it shows

The free tier let us start without spending a penny, and the Xero integration keeps sales and finance in step. No complaints so far.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years27 found this helpful