Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

4.0Based on 286 reviews

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Ratings by dimension

Ease of use3.9
Value3.9
Support3.8
Features3.9

Rating distribution

5 stars
118
4 stars
92
3 stars
36
2 stars
25
1 star
15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Richard Baptiste

Office manager · 1-10 employees · Legal services

United Kingdom

2.0

31 Jan 2025

UK built and it shows

You outgrow the simplicity as you get larger, and the contact limits on lower tiers come up faster than expected. It is simple enough that everyone actually uses it, which is about the only positive.

Pros

It is simple enough that everyone actually uses it.

Cons

You outgrow the simplicity as you get larger.

Ease of use: 1.0
Value for money: 1.0
Customer service: 3.0
Functionality: 2.0

Used for 2+ years2 found this helpful

Thomas Bramley

Payroll manager · 51-200 employees · Engineering

United Kingdom

5.0

31 Jan 2025

Free tier got us started

The free tier let us start without spending a penny. No consultant, no lengthy setup, just a working CRM.

Pros

The free tier let us start without spending a penny.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months22 found this helpful

Hannah Colquhoun

Director · 1-10 employees · Manufacturing

United Kingdom

4.0

28 Jan 2025

Simple and everyone uses it

No consultant, no lengthy setup, just a working CRM. Only real gripe is that not built for a complex sales operation.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

Not built for a complex sales operation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months18 found this helpful

Mohammed Bramley

Practice manager · 11-50 employees · Education

United Kingdom

5.0

27 Jan 2025

Simple and everyone uses it

No consultant, no lengthy setup, just a working CRM, and it is simple enough that everyone actually uses it. No complaints so far.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

Marketing automation is light, we run that separately.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months31 found this helpful

Priya Whitfield

Practice manager · 11-50 employees · Marketing and advertising

United Kingdom

4.0

25 Jan 2025

Free tier got us started

It is simple enough that everyone actually uses it. Only real gripe is that you outgrow the simplicity as you get larger.

Pros

It is simple enough that everyone actually uses it.

Cons

You outgrow the simplicity as you get larger.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years18 found this helpful

Callum Fairbanks

Management accountant · 201-500 employees · Property and lettings

United Kingdom

1.0

20 Jan 2025

Clean Xero integration

Not built for a complex sales operation. You outgrow the simplicity as you get larger. Looking at alternatives.

Pros

It is simple enough that everyone actually uses it.

Cons

Not built for a complex sales operation.

Ease of use: 2.0
Value for money: 1.0
Customer service: 1.0
Functionality: 2.0

Used for 2+ years11 found this helpful

Gareth Fairbanks

Office manager · 1-10 employees · Charity and non-profit

United Kingdom

3.0

19 Jan 2025

Just enough CRM

Being UK built, support understands our context. That said, the contact limits on lower tiers come up faster than expected and not built for a complex sales operation.

Pros

Being UK built, support understands our context.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use: 3.0
Value for money: 2.0
Customer service: 3.0
Functionality: 2.0

Used for 6-12 months16 found this helpful

Peter Adeyemi

Office manager · 1-10 employees · Veterinary

LinkedIn verifiedUnited Kingdom

5.0

19 Jan 2025

UK built and it shows

The Xero integration keeps sales and finance in step, and no consultant, no lengthy setup, just a working CRM. No complaints so far.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months31 found this helpful

Laura Bhatti

Office manager · 1-10 employees · Professional services

United Kingdom

5.0

13 Jan 2025

Clean Xero integration

The free tier let us start without spending a penny. It is simple enough that everyone actually uses it.

Pros

The free tier let us start without spending a penny.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months19 found this helpful

Rebecca Sandhu

Head of finance · 501-1000 employees · Food and beverage

United Kingdom

3.0

12 Jan 2025

Perfect for a small team

Mixed. The Xero integration keeps sales and finance in step, but you outgrow the simplicity as you get larger.

Pros

The Xero integration keeps sales and finance in step.

Cons

You outgrow the simplicity as you get larger.

Ease of use: 2.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years29 found this helpful