Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

4.0Based on 286 reviews

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Ratings by dimension

Ease of use3.9
Value3.9
Support3.8
Features3.9

Rating distribution

5 stars
118
4 stars
92
3 stars
36
2 stars
25
1 star
15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Freya Sinclair

Finance business partner · 501-1000 employees · Education

United Kingdom

4.0

8 Apr 2025

Simple and everyone uses it

It is simple enough that everyone actually uses it. Only real gripe is that the contact limits on lower tiers come up faster than expected.

Pros

It is simple enough that everyone actually uses it.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years22 found this helpful

Aisha Thornley

Financial controller · 201-500 employees · Legal services

United Kingdom

3.0

6 Apr 2025

Perfect for a small team

Mixed. Being UK built, support understands our context, but you outgrow the simplicity as you get larger.

Pros

Being UK built, support understands our context.

Cons

You outgrow the simplicity as you get larger.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 6-12 months16 found this helpful

Martin Sandhu

Bookkeeper · 1-10 employees · Food and beverage

LinkedIn verifiedUnited Kingdom

5.0

5 Apr 2025

Perfect for a small team

The Xero integration keeps sales and finance in step. It is simple enough that everyone actually uses it.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months36 found this helpful

Charlotte Fairbanks

Sole trader · 11-50 employees · Charity and non-profit

United Kingdom

5.0

31 Mar 2025

Free tier got us started

The Xero integration keeps sales and finance in step. The free tier let us start without spending a penny.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years25 found this helpful

Hannah Wexford

Financial controller · 201-500 employees · Construction

United Kingdom

2.0

27 Mar 2025

Perfect for a small team

You outgrow the simplicity as you get larger, and the contact limits on lower tiers come up faster than expected. The free tier let us start without spending a penny, which is about the only positive.

Pros

The free tier let us start without spending a penny.

Cons

You outgrow the simplicity as you get larger.

Ease of use: 2.0
Value for money: 1.0
Customer service: 2.0
Functionality: 3.0

Used for Less than 6 months10 found this helpful

Robert Iqbal

Director · 11-50 employees · Food and beverage

United Kingdom

3.0

25 Mar 2025

Just enough CRM

The free tier let us start without spending a penny. That said, the contact limits on lower tiers come up faster than expected and not built for a complex sales operation.

Pros

The free tier let us start without spending a penny.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for 6-12 months31 found this helpful

Eleanor Baptiste

Group financial controller · 1000+ employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

5.0

20 Mar 2025

UK built and it shows

It is simple enough that everyone actually uses it, and the free tier let us start without spending a penny. No complaints so far.

Pros

It is simple enough that everyone actually uses it.

Cons

Not built for a complex sales operation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years21 found this helpful

Amy Halliwell

Practice manager · 1-10 employees · Recruitment

United Kingdom

5.0

14 Mar 2025

Perfect for a small team

Being UK built, support understands our context. The Xero integration keeps sales and finance in step.

Pros

Being UK built, support understands our context.

Cons

Marketing automation is light, we run that separately.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years15 found this helpful

Owen Halliwell

Operations manager · 51-200 employees · Manufacturing

United Kingdom

5.0

8 Mar 2025

Perfect for a small team

The free tier let us start without spending a penny. The Xero integration keeps sales and finance in step.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years11 found this helpful

Callum Ainsley

Sole trader · 1-10 employees · Healthcare

United Kingdom

4.0

6 Mar 2025

Perfect for a small team

The free tier let us start without spending a penny, and the Xero integration keeps sales and finance in step. Marketing automation is light, we run that separately, but we live with it.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years35 found this helpful