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Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.8
  • Features3.9

Rating distribution

  • 5 stars118
  • 4 stars92
  • 3 stars36
  • 2 stars25
  • 1 star15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Ruth Iqbal

Founder · 1-10 employees · Fitness and leisure

United Kingdom
4.0

10 May 2025

UK built and it shows

The Xero integration keeps sales and finance in step. Only real gripe is that you outgrow the simplicity as you get larger.

Pros

The Xero integration keeps sales and finance in step.

Cons

You outgrow the simplicity as you get larger.

Ease of use
4.0
Value for money
4.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months11 found this helpful

Simon Baptiste

Owner · 11-50 employees · Hospitality

United Kingdom
4.0

6 May 2025

Just enough CRM

The Xero integration keeps sales and finance in step, and being UK built, support understands our context. The contact limits on lower tiers come up faster than expected, but we live with it.

Pros

The Xero integration keeps sales and finance in step.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months7 found this helpful

Callum Iqbal

Finance manager · 201-500 employees · Manufacturing

United Kingdom
3.0

3 May 2025

Just enough CRM

The Xero integration keeps sales and finance in step. That said, not built for a complex sales operation and the contact limits on lower tiers come up faster than expected.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use
3.0
Value for money
4.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months22 found this helpful

Christopher Fairbanks

Owner · 11-50 employees · Recruitment

LinkedIn verifiedUnited Kingdom
4.0

28 Apr 2025

Free tier got us started

It is simple enough that everyone actually uses it. Only real gripe is that you outgrow the simplicity as you get larger.

Pros

It is simple enough that everyone actually uses it.

Cons

You outgrow the simplicity as you get larger.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months37 found this helpful

Mohammed Begum

Bookkeeper · 11-50 employees · Wholesale

United Kingdom
5.0

28 Apr 2025

Simple and everyone uses it

The Xero integration keeps sales and finance in step. The free tier let us start without spending a penny.

Pros

The Xero integration keeps sales and finance in step.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years39 found this helpful

Kevin Vaughan

Operations manager · 51-200 employees · Fitness and leisure

United Kingdom
5.0

28 Apr 2025

Perfect for a small team

Being UK built, support understands our context. No consultant, no lengthy setup, just a working CRM.

Pros

Being UK built, support understands our context.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for Less than 6 months38 found this helpful

Christopher Patel

Office manager · 1-10 employees · Retail

United Kingdom
2.0

26 Apr 2025

Perfect for a small team

The contact limits on lower tiers come up faster than expected, and marketing automation is light, we run that separately. It is simple enough that everyone actually uses it, which is about the only positive.

Pros

It is simple enough that everyone actually uses it.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
2.0
Value for money
1.0
Customer service
3.0
Functionality
2.0
Used for Less than 6 months16 found this helpful

Ian Iqbal

Office manager · 1-10 employees · Wholesale

United Kingdom
2.0

22 Apr 2025

Clean Xero integration

Not built for a complex sales operation, and the contact limits on lower tiers come up faster than expected. No consultant, no lengthy setup, just a working CRM, which is about the only positive.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

Not built for a complex sales operation.

Ease of use
2.0
Value for money
1.0
Customer service
2.0
Functionality
3.0
Used for 1-2 years14 found this helpful

Sarah Osei

Operations manager · 51-200 employees · IT services

United Kingdom
5.0

19 Apr 2025

Perfect for a small team

The free tier let us start without spending a penny, and being UK built, support understands our context. No complaints so far.

Pros

The free tier let us start without spending a penny.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 2+ years8 found this helpful

Callum Kaur

Office manager · 11-50 employees · Accounting

United Kingdom
4.0

9 Apr 2025

Clean Xero integration

No consultant, no lengthy setup, just a working CRM. Only real gripe is that marketing automation is light, we run that separately.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

Marketing automation is light, we run that separately.

Ease of use
4.0
Value for money
3.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months39 found this helpful