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Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.8
  • Features3.9

Rating distribution

  • 5 stars118
  • 4 stars92
  • 3 stars36
  • 2 stars25
  • 1 star15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Megan Baptiste

Practice manager · 1-10 employees · Marketing and advertising

United Kingdom
5.0

2 Jun 2025

Perfect for a small team

Being UK built, support understands our context. It is simple enough that everyone actually uses it.

Pros

Being UK built, support understands our context.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months1 found this helpful

Daniel Ashworth

Practice manager · 1-10 employees · Recruitment

LinkedIn verifiedUnited Kingdom
5.0

28 May 2025

UK built and it shows

The free tier let us start without spending a penny, and it is simple enough that everyone actually uses it. No complaints so far.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months35 found this helpful

Sophie Radcliffe

Payroll manager · 201-500 employees · IT services

LinkedIn verifiedUnited Kingdom
5.0

27 May 2025

Clean Xero integration

It is simple enough that everyone actually uses it, and the Xero integration keeps sales and finance in step. No complaints so far.

Pros

It is simple enough that everyone actually uses it.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months34 found this helpful

Gareth Devlin

Management accountant · 201-500 employees · Property and lettings

United Kingdom
4.0

22 May 2025

Free tier got us started

Being UK built, support understands our context. Only real gripe is that not built for a complex sales operation.

Pros

Being UK built, support understands our context.

Cons

Not built for a complex sales operation.

Ease of use
4.0
Value for money
4.0
Customer service
3.0
Functionality
4.0
Used for 6-12 months34 found this helpful

Claire Baptiste

Practice manager · 1-10 employees · Veterinary

United Kingdom
4.0

17 May 2025

Clean Xero integration

No consultant, no lengthy setup, just a working CRM, and being UK built, support understands our context. The contact limits on lower tiers come up faster than expected, but we live with it.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months32 found this helpful

Megan Stroud

Finance manager · 51-200 employees · Recruitment

United Kingdom
5.0

17 May 2025

Free tier got us started

Being UK built, support understands our context, and no consultant, no lengthy setup, just a working CRM. No complaints so far.

Pros

Being UK built, support understands our context.

Cons

Not built for a complex sales operation.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months11 found this helpful

Charlotte Halliwell

Practice manager · 1-10 employees · Construction

United Kingdom
4.0

16 May 2025

Perfect for a small team

The Xero integration keeps sales and finance in step, and no consultant, no lengthy setup, just a working CRM. Not built for a complex sales operation, but we live with it.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use
3.0
Value for money
4.0
Customer service
3.0
Functionality
4.0
Used for Less than 6 months13 found this helpful

Owen Patel

Systems accountant · 1000+ employees · Recruitment

United Kingdom
4.0

15 May 2025

Simple and everyone uses it

The Xero integration keeps sales and finance in step, and being UK built, support understands our context. Marketing automation is light, we run that separately, but we live with it.

Pros

The Xero integration keeps sales and finance in step.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
4.0
Customer service
3.0
Functionality
4.0
Used for Less than 6 months23 found this helpful

Sarah Begum

Financial controller · 201-500 employees · Manufacturing

United Kingdom
5.0

15 May 2025

Free tier got us started

No consultant, no lengthy setup, just a working CRM. It is simple enough that everyone actually uses it.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

You outgrow the simplicity as you get larger.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years9 found this helpful

Fiona Middleton

Director · 11-50 employees · Logistics and transport

United Kingdom
2.0

13 May 2025

Clean Xero integration

The contact limits on lower tiers come up faster than expected, and marketing automation is light, we run that separately. The free tier let us start without spending a penny, which is about the only positive.

Pros

The free tier let us start without spending a penny.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
1.0
Value for money
3.0
Customer service
1.0
Functionality
2.0
Used for 6-12 months4 found this helpful