Skip to content
Capsule CRM logo

Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.8
  • Features3.9

Rating distribution

  • 5 stars118
  • 4 stars92
  • 3 stars36
  • 2 stars25
  • 1 star15

Filter reviews

Verified reviews for Capsule CRM

286 reviews matching your filters

Emma Pemberton

Office manager · 1-10 employees · IT services

United Kingdom
1.0

19 Jul 2025

Clean Xero integration

Marketing automation is light, we run that separately. The contact limits on lower tiers come up faster than expected. Looking at alternatives.

Pros

It is simple enough that everyone actually uses it.

Cons

Marketing automation is light, we run that separately.

Ease of use
1.0
Value for money
1.0
Customer service
1.0
Functionality
1.0
Used for 1-2 years8 found this helpful

Adam Middleton

Practice manager · 11-50 employees · Fitness and leisure

United Kingdom
1.0

14 Jul 2025

UK built and it shows

Marketing automation is light, we run that separately. Not built for a complex sales operation. Looking at alternatives.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use
2.0
Value for money
2.0
Customer service
1.0
Functionality
2.0
Used for 2+ years38 found this helpful

Kevin Hargreaves

Finance director · 501-1000 employees · Property and lettings

United Kingdom
5.0

14 Jul 2025

Free tier got us started

Being UK built, support understands our context, and the free tier let us start without spending a penny. No complaints so far.

Pros

Being UK built, support understands our context.

Cons

You outgrow the simplicity as you get larger.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 2+ years3 found this helpful

Hannah Nowak

Finance manager · 51-200 employees · Education

United Kingdom
4.0

14 Jul 2025

Free tier got us started

The Xero integration keeps sales and finance in step. Only real gripe is that you outgrow the simplicity as you get larger.

Pros

The Xero integration keeps sales and finance in step.

Cons

You outgrow the simplicity as you get larger.

Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
4.0
Used for 1-2 years16 found this helpful

Sophie Halliwell

HR manager · 51-200 employees · Healthcare

LinkedIn verifiedUnited Kingdom
3.0

12 Jul 2025

Just enough CRM

Mixed. The free tier let us start without spending a penny, but not built for a complex sales operation.

Pros

The free tier let us start without spending a penny.

Cons

Not built for a complex sales operation.

Ease of use
2.0
Value for money
2.0
Customer service
3.0
Functionality
3.0
Used for 1-2 years23 found this helpful

Robert Whitfield

Sole trader · 1-10 employees · Charity and non-profit

United Kingdom
5.0

8 Jul 2025

Perfect for a small team

The Xero integration keeps sales and finance in step, and no consultant, no lengthy setup, just a working CRM. No complaints so far.

Pros

The Xero integration keeps sales and finance in step.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months14 found this helpful

Nicola Hargreaves

Director · 11-50 employees · Recruitment

United Kingdom
3.0

7 Jul 2025

Simple and everyone uses it

Mixed. Being UK built, support understands our context, but not built for a complex sales operation.

Pros

Being UK built, support understands our context.

Cons

Not built for a complex sales operation.

Ease of use
3.0
Value for money
2.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months27 found this helpful

Craig Middleton

Owner · 1-10 employees · Legal services

United Kingdom
3.0

4 Jul 2025

Simple and everyone uses it

The free tier let us start without spending a penny. That said, marketing automation is light, we run that separately and not built for a complex sales operation.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use
3.0
Value for money
2.0
Customer service
2.0
Functionality
3.0
Used for 2+ years33 found this helpful

Rebecca Holloway

Director · 1-10 employees · Engineering

United Kingdom
4.0

2 Jul 2025

Simple and everyone uses it

The Xero integration keeps sales and finance in step, and no consultant, no lengthy setup, just a working CRM. Marketing automation is light, we run that separately, but we live with it.

Pros

The Xero integration keeps sales and finance in step.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
3.0
Used for 6-12 months36 found this helpful

Aisha Holloway

Practice manager · 11-50 employees · Construction

United Kingdom
4.0

30 Jun 2025

Just enough CRM

The free tier let us start without spending a penny, and no consultant, no lengthy setup, just a working CRM. You outgrow the simplicity as you get larger, but we live with it.

Pros

The free tier let us start without spending a penny.

Cons

You outgrow the simplicity as you get larger.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
3.0
Used for 6-12 months5 found this helpful