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Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.8
  • Features3.9

Rating distribution

  • 5 stars118
  • 4 stars92
  • 3 stars36
  • 2 stars25
  • 1 star15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Owen Quinn

HR director · 1000+ employees · Hospitality

United Kingdom
5.0

24 Aug 2025

Just enough CRM

Being UK built, support understands our context. No consultant, no lengthy setup, just a working CRM.

Pros

Being UK built, support understands our context.

Cons

Not built for a complex sales operation.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months1 found this helpful

Ruth Cavendish

Office manager · 1-10 employees · Veterinary

United Kingdom
5.0

23 Aug 2025

Free tier got us started

The free tier let us start without spending a penny. The Xero integration keeps sales and finance in step.

Pros

The free tier let us start without spending a penny.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months34 found this helpful

Priya Osei

Director · 11-50 employees · Healthcare

LinkedIn verifiedUnited Kingdom
4.0

11 Aug 2025

Perfect for a small team

The free tier let us start without spending a penny, and it is simple enough that everyone actually uses it. Marketing automation is light, we run that separately, but we live with it.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 2+ years35 found this helpful

Priya Adeyemi

Director · 11-50 employees · Professional services

LinkedIn verifiedUnited Kingdom
4.0

10 Aug 2025

Free tier got us started

The free tier let us start without spending a penny. Only real gripe is that the contact limits on lower tiers come up faster than expected.

Pros

The free tier let us start without spending a penny.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
4.0
Value for money
3.0
Customer service
3.0
Functionality
4.0
Used for Less than 6 months38 found this helpful

Simon Patel

Practice manager · 1-10 employees · Wholesale

LinkedIn verifiedUnited Kingdom
5.0

7 Aug 2025

Just enough CRM

It is simple enough that everyone actually uses it, and no consultant, no lengthy setup, just a working CRM. No complaints so far.

Pros

It is simple enough that everyone actually uses it.

Cons

You outgrow the simplicity as you get larger.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years4 found this helpful

Michael Bhatti

Owner · 11-50 employees · Recruitment

United Kingdom
5.0

24 Jul 2025

Perfect for a small team

The Xero integration keeps sales and finance in step. The free tier let us start without spending a penny.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years37 found this helpful

Olivia Ferreira

Company secretary · 201-500 employees · Property and lettings

LinkedIn verifiedUnited Kingdom
3.0

23 Jul 2025

Free tier got us started

The free tier let us start without spending a penny. That said, marketing automation is light, we run that separately and the contact limits on lower tiers come up faster than expected.

Pros

The free tier let us start without spending a penny.

Cons

Marketing automation is light, we run that separately.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for 6-12 months23 found this helpful

Nicola Iqbal

Director · 11-50 employees · Education

United Kingdom
5.0

23 Jul 2025

Clean Xero integration

Being UK built, support understands our context, and the Xero integration keeps sales and finance in step. No complaints so far.

Pros

Being UK built, support understands our context.

Cons

You outgrow the simplicity as you get larger.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years34 found this helpful

Hannah Nasir

Founder · 11-50 employees · Recruitment

United Kingdom
5.0

21 Jul 2025

Clean Xero integration

Being UK built, support understands our context. It is simple enough that everyone actually uses it.

Pros

Being UK built, support understands our context.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months5 found this helpful

Christopher Pemberton

Bookkeeper · 11-50 employees · Construction

United Kingdom
5.0

20 Jul 2025

Perfect for a small team

The Xero integration keeps sales and finance in step, and the free tier let us start without spending a penny. No complaints so far.

Pros

The Xero integration keeps sales and finance in step.

Cons

You outgrow the simplicity as you get larger.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months7 found this helpful