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Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.8
  • Features3.9

Rating distribution

  • 5 stars118
  • 4 stars92
  • 3 stars36
  • 2 stars25
  • 1 star15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Freya Middleton

Management accountant · 201-500 employees · IT services

United Kingdom
4.0

19 Sep 2025

Simple and everyone uses it

No consultant, no lengthy setup, just a working CRM. Only real gripe is that marketing automation is light, we run that separately.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
3.0
Customer service
3.0
Functionality
4.0
Used for Less than 6 months18 found this helpful

Jodie Ashworth

Sole trader · 11-50 employees · Food and beverage

LinkedIn verifiedUnited Kingdom
4.0

18 Sep 2025

Free tier got us started

No consultant, no lengthy setup, just a working CRM. Only real gripe is that the contact limits on lower tiers come up faster than expected.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for Less than 6 months

Simon Ashworth

Payroll manager · 51-200 employees · Accounting

United Kingdom
4.0

18 Sep 2025

Simple and everyone uses it

No consultant, no lengthy setup, just a working CRM, and the Xero integration keeps sales and finance in step. Marketing automation is light, we run that separately, but we live with it.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

Marketing automation is light, we run that separately.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
3.0
Used for Less than 6 months34 found this helpful

Sarah Ferreira

Founder · 11-50 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom
5.0

17 Sep 2025

UK built and it shows

The Xero integration keeps sales and finance in step. The free tier let us start without spending a penny.

Pros

The Xero integration keeps sales and finance in step.

Cons

You outgrow the simplicity as you get larger.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 6-12 months13 found this helpful

Adam Radcliffe

Payroll manager · 51-200 employees · Veterinary

United Kingdom
4.0

17 Sep 2025

UK built and it shows

The free tier let us start without spending a penny. Only real gripe is that the contact limits on lower tiers come up faster than expected.

Pros

The free tier let us start without spending a penny.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
4.0
Value for money
4.0
Customer service
3.0
Functionality
4.0
Used for 6-12 months5 found this helpful

Robert Patel

Office manager · 11-50 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom
5.0

15 Sep 2025

Perfect for a small team

The free tier let us start without spending a penny, and no consultant, no lengthy setup, just a working CRM. No complaints so far.

Pros

The free tier let us start without spending a penny.

Cons

Not built for a complex sales operation.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months19 found this helpful

Robert Ellery

Payroll manager · 51-200 employees · Fitness and leisure

United Kingdom
4.0

10 Sep 2025

Clean Xero integration

The Xero integration keeps sales and finance in step. Only real gripe is that not built for a complex sales operation.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months9 found this helpful

Christopher Radcliffe

Director · 1-10 employees · Recruitment

United Kingdom
3.0

2 Sep 2025

Free tier got us started

The Xero integration keeps sales and finance in step. That said, you outgrow the simplicity as you get larger and the contact limits on lower tiers come up faster than expected.

Pros

The Xero integration keeps sales and finance in step.

Cons

You outgrow the simplicity as you get larger.

Ease of use
3.0
Value for money
4.0
Customer service
3.0
Functionality
3.0
Used for 2+ years34 found this helpful

Simon Ainsley

Director · 1-10 employees · Healthcare

United Kingdom
5.0

1 Sep 2025

Free tier got us started

The Xero integration keeps sales and finance in step, and no consultant, no lengthy setup, just a working CRM. No complaints so far.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years37 found this helpful

Amy Iqbal

Sole trader · 11-50 employees · Food and beverage

United Kingdom
3.0

31 Aug 2025

UK built and it shows

Mixed. It is simple enough that everyone actually uses it, but marketing automation is light, we run that separately.

Pros

It is simple enough that everyone actually uses it.

Cons

Marketing automation is light, we run that separately.

Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
2.0
Used for 1-2 years6 found this helpful