Skip to content
Capsule CRM logo

Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.8
  • Features3.9

Rating distribution

  • 5 stars118
  • 4 stars92
  • 3 stars36
  • 2 stars25
  • 1 star15

Filter reviews

Verified reviews for Capsule CRM

286 reviews matching your filters

Freya Ferreira

Financial controller · 201-500 employees · Recruitment

United Kingdom
5.0

23 Oct 2025

UK built and it shows

The Xero integration keeps sales and finance in step. It is simple enough that everyone actually uses it.

Pros

The Xero integration keeps sales and finance in step.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months16 found this helpful

Helen Radcliffe

Company secretary · 201-500 employees · Wholesale

United Kingdom
4.0

22 Oct 2025

Perfect for a small team

The Xero integration keeps sales and finance in step. Only real gripe is that not built for a complex sales operation.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 2+ years27 found this helpful

Owen Okonkwo

Founder · 1-10 employees · Property and lettings

United Kingdom
3.0

21 Oct 2025

Free tier got us started

Mixed. The free tier let us start without spending a penny, but not built for a complex sales operation.

Pros

The free tier let us start without spending a penny.

Cons

Not built for a complex sales operation.

Ease of use
3.0
Value for money
4.0
Customer service
3.0
Functionality
3.0
Used for 6-12 months18 found this helpful

Alan Okonkwo

Director · 1-10 employees · Construction

United Kingdom
4.0

14 Oct 2025

UK built and it shows

Being UK built, support understands our context. Only real gripe is that marketing automation is light, we run that separately.

Pros

Being UK built, support understands our context.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months31 found this helpful

Zoe Ashworth

Owner · 1-10 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom
5.0

5 Oct 2025

Just enough CRM

The Xero integration keeps sales and finance in step. The free tier let us start without spending a penny.

Pros

The Xero integration keeps sales and finance in step.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years38 found this helpful

Zoe Whitfield

Bookkeeper · 11-50 employees · Retail

United Kingdom
5.0

30 Sep 2025

Just enough CRM

It is simple enough that everyone actually uses it, and the Xero integration keeps sales and finance in step. No complaints so far.

Pros

It is simple enough that everyone actually uses it.

Cons

Not built for a complex sales operation.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years30 found this helpful

Rachel Quinn

Director · 1-10 employees · Construction

United Kingdom
4.0

27 Sep 2025

UK built and it shows

It is simple enough that everyone actually uses it. Only real gripe is that not built for a complex sales operation.

Pros

It is simple enough that everyone actually uses it.

Cons

Not built for a complex sales operation.

Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 2+ years3 found this helpful

Sophie Nasir

Office manager · 1-10 employees · Recruitment

United Kingdom
3.0

27 Sep 2025

Just enough CRM

Being UK built, support understands our context. That said, marketing automation is light, we run that separately and you outgrow the simplicity as you get larger.

Pros

Being UK built, support understands our context.

Cons

Marketing automation is light, we run that separately.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 2+ years6 found this helpful

Gareth Mackenzie

Founder · 1-10 employees · Legal services

United Kingdom
5.0

22 Sep 2025

UK built and it shows

Being UK built, support understands our context, and it is simple enough that everyone actually uses it. No complaints so far.

Pros

Being UK built, support understands our context.

Cons

Marketing automation is light, we run that separately.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months1 found this helpful

Emma Osei

HR manager · 201-500 employees · Logistics and transport

United Kingdom
5.0

22 Sep 2025

Clean Xero integration

It is simple enough that everyone actually uses it. The Xero integration keeps sales and finance in step.

Pros

It is simple enough that everyone actually uses it.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months6 found this helpful