BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

4.1Based on 235 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features4.0

Rating distribution

5 stars
104
4 stars
72
3 stars
34
2 stars
20
1 star
5

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Verified reviews for BrightPay

235 reviews matching your filters

Mohammed Wexford

Sole trader · 11-50 employees · Food and beverage

United Kingdom

5.0

22 Oct 2025

Cloud move aside, it is solid

We run forty client payrolls from one place and it never stumbles. Support actually understands payroll rather than reading a script.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months23 found this helpful

Craig Ferreira

Practice manager · 11-50 employees · Engineering

LinkedIn verifiedUnited Kingdom

5.0

22 Oct 2025

Trusted by our whole practice

It is ready on day one of every new tax year without fail, and the employee app stopped the constant requests for payslips. No complaints so far.

Pros

It is ready on day one of every new tax year without fail.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months24 found this helpful

Helen Colquhoun

Founder · 11-50 employees · Education

United Kingdom

5.0

20 Oct 2025

Handles our client payrolls

We run forty client payrolls from one place and it never stumbles, and auto enrolment assessment and postponement are handled properly. No complaints so far.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years27 found this helpful

Aisha Vaughan

Group financial controller · 1000+ employees · Professional services

United Kingdom

4.0

18 Oct 2025

Ready every tax year

Auto enrolment assessment and postponement are handled properly, and it is ready on day one of every new tax year without fail. Migrating years of desktop data took planning, but we live with it.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

Migrating years of desktop data took planning.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years3 found this helpful

Richard Vaughan

Owner · 1-10 employees · Engineering

United Kingdom

3.0

11 Oct 2025

Handles our client payrolls

We run forty client payrolls from one place and it never stumbles. That said, the new cloud pricing is less clear than the old desktop bands and the move to cloud only meant relearning workflows we knew cold.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 2+ years32 found this helpful

Peter Radcliffe

Founder · 11-50 employees · Legal services

LinkedIn verifiedUnited Kingdom

5.0

10 Oct 2025

Ready every tax year

Auto enrolment assessment and postponement are handled properly, and we run forty client payrolls from one place and it never stumbles. No complaints so far.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

Migrating years of desktop data took planning.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months7 found this helpful

Adam Pemberton

Company secretary · 51-200 employees · Food and beverage

LinkedIn verifiedUnited Kingdom

5.0

7 Oct 2025

Ready every tax year

It is ready on day one of every new tax year without fail. We run forty client payrolls from one place and it never stumbles.

Pros

It is ready on day one of every new tax year without fail.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years33 found this helpful

Paul Bramley

Owner · 1-10 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

4.0

5 Oct 2025

Auto enrolment done right

The employee app stopped the constant requests for payslips, and support actually understands payroll rather than reading a script. It is payroll only, so HR sits in a separate product, but we live with it.

Pros

The employee app stopped the constant requests for payslips.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years9 found this helpful

Zoe Ainsley

HR manager · 51-200 employees · IT services

United Kingdom

3.0

1 Oct 2025

The bureau standard for a reason

The batch processing saves our bureau hours every month. That said, the new cloud pricing is less clear than the old desktop bands and the move to cloud only meant relearning workflows we knew cold.

Pros

The batch processing saves our bureau hours every month.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 4.0
Value for money: 2.0
Customer service: 2.0
Functionality: 4.0

Used for Less than 6 months32 found this helpful

Aisha Ainsley

Founder · 11-50 employees · Veterinary

LinkedIn verifiedUnited Kingdom

4.0

25 Sep 2025

Trusted by our whole practice

The employee app stopped the constant requests for payslips. Only real gripe is that it is payroll only, so HR sits in a separate product.

Pros

The employee app stopped the constant requests for payslips.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 6-12 months36 found this helpful