BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

4.1Based on 235 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features4.0

Rating distribution

5 stars
104
4 stars
72
3 stars
34
2 stars
20
1 star
5

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Verified reviews for BrightPay

235 reviews matching your filters

Rachel Fairbanks

Director · 11-50 employees · Property and lettings

United Kingdom

4.0

29 Nov 2025

Ready every tax year

Auto enrolment assessment and postponement are handled properly, and it is ready on day one of every new tax year without fail. The move to cloud only meant relearning workflows we knew cold, but we live with it.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 5.0
Value for money: 5.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years5 found this helpful

Amy Bramley

Practice manager · 11-50 employees · Recruitment

United Kingdom

4.0

24 Nov 2025

Ready every tax year

We run forty client payrolls from one place and it never stumbles, and auto enrolment assessment and postponement are handled properly. The new cloud pricing is less clear than the old desktop bands, but we live with it.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years16 found this helpful

Paul Sinclair

Director · 1-10 employees · Veterinary

United Kingdom

5.0

13 Nov 2025

Cloud move aside, it is solid

The employee app stopped the constant requests for payslips. Auto enrolment assessment and postponement are handled properly.

Pros

The employee app stopped the constant requests for payslips.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months34 found this helpful

Daniel Corrigan

Operations manager · 51-200 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

4.0

8 Nov 2025

Cloud move aside, it is solid

The batch processing saves our bureau hours every month. Only real gripe is that the new cloud pricing is less clear than the old desktop bands.

Pros

The batch processing saves our bureau hours every month.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years9 found this helpful

Ian Fairbanks

Office manager · 11-50 employees · Veterinary

United Kingdom

2.0

7 Nov 2025

Cloud move aside, it is solid

The move to cloud only meant relearning workflows we knew cold, and the new cloud pricing is less clear than the old desktop bands. We run forty client payrolls from one place and it never stumbles, which is about the only positive.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 2.0
Value for money: 2.0
Customer service: 2.0
Functionality: 2.0

Used for 1-2 years3 found this helpful

Zoe Osei

Founder · 11-50 employees · Marketing and advertising

United Kingdom

5.0

5 Nov 2025

Handles our client payrolls

We run forty client payrolls from one place and it never stumbles, and the batch processing saves our bureau hours every month. No complaints so far.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months16 found this helpful

Thomas Fairbanks

Owner · 1-10 employees · Professional services

LinkedIn verifiedUnited Kingdom

4.0

31 Oct 2025

Auto enrolment done right

Auto enrolment assessment and postponement are handled properly, and support actually understands payroll rather than reading a script. It is payroll only, so HR sits in a separate product, but we live with it.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 3.0
Value for money: 5.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months17 found this helpful

Ian Bhatti

Office manager · 1-10 employees · Veterinary

United Kingdom

4.0

30 Oct 2025

Trusted by our whole practice

Auto enrolment assessment and postponement are handled properly. Only real gripe is that the move to cloud only meant relearning workflows we knew cold.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years28 found this helpful

Ruth Devlin

Founder · 11-50 employees · Retail

United Kingdom

2.0

26 Oct 2025

The bureau standard for a reason

The new cloud pricing is less clear than the old desktop bands, and the move to cloud only meant relearning workflows we knew cold. We run forty client payrolls from one place and it never stumbles, which is about the only positive.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 3.0
Value for money: 1.0
Customer service: 2.0
Functionality: 1.0

Used for Less than 6 months22 found this helpful

Robert Baptiste

HR manager · 201-500 employees · Construction

LinkedIn verifiedUnited Kingdom

4.0

23 Oct 2025

Handles our client payrolls

Support actually understands payroll rather than reading a script, and it is ready on day one of every new tax year without fail. The move to cloud only meant relearning workflows we knew cold, but we live with it.

Pros

Support actually understands payroll rather than reading a script.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years11 found this helpful