Office manager · 1-10 employees · Professional services
LinkedIn verifiedUnited Kingdom
4.0
19 Jan 2026
Cloud move aside, it is solid
Auto enrolment assessment and postponement are handled properly, and support actually understands payroll rather than reading a script. It is payroll only, so HR sits in a separate product, but we live with it.
Pros
Auto enrolment assessment and postponement are handled properly.
Cons
It is payroll only, so HR sits in a separate product.
Ease of use
3.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 2+ years24 found this helpful
D
David Ashworth
Practice manager · 1-10 employees · Logistics and transport
United Kingdom
4.0
19 Jan 2026
Trusted by our whole practice
The employee app stopped the constant requests for payslips, and it is ready on day one of every new tax year without fail. The move to cloud only meant relearning workflows we knew cold, but we live with it.
Pros
The employee app stopped the constant requests for payslips.
Cons
The move to cloud only meant relearning workflows we knew cold.
Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months10 found this helpful
K
Kevin Marsden
Bookkeeper · 1-10 employees · Food and beverage
United Kingdom
4.0
19 Jan 2026
Cloud move aside, it is solid
The batch processing saves our bureau hours every month, and support actually understands payroll rather than reading a script. The move to cloud only meant relearning workflows we knew cold, but we live with it.
Pros
The batch processing saves our bureau hours every month.
Cons
The move to cloud only meant relearning workflows we knew cold.
Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 2+ years15 found this helpful
S
Simon Baptiste
Systems accountant · 1000+ employees · Veterinary
United Kingdom
5.0
11 Jan 2026
Cloud move aside, it is solid
The batch processing saves our bureau hours every month. We run forty client payrolls from one place and it never stumbles.
Pros
The batch processing saves our bureau hours every month.
Cons
Migrating years of desktop data took planning.
Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 2+ years23 found this helpful
F
Fiona Nowak
Director · 1-10 employees · Retail
United Kingdom
4.0
25 Dec 2025
The bureau standard for a reason
The batch processing saves our bureau hours every month. Only real gripe is that it is payroll only, so HR sits in a separate product.
Pros
The batch processing saves our bureau hours every month.
Cons
It is payroll only, so HR sits in a separate product.
Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for Less than 6 months33 found this helpful
O
Olivia Nasir
Sole trader · 1-10 employees · Accounting
LinkedIn verifiedUnited Kingdom
2.0
24 Dec 2025
Ready every tax year
The new cloud pricing is less clear than the old desktop bands, and migrating years of desktop data took planning. The batch processing saves our bureau hours every month, which is about the only positive.
Pros
The batch processing saves our bureau hours every month.
Cons
The new cloud pricing is less clear than the old desktop bands.
Ease of use
2.0
Value for money
2.0
Customer service
1.0
Functionality
3.0
Used for Less than 6 months5 found this helpful
I
Ian Begum
Owner · 1-10 employees · Education
LinkedIn verifiedUnited Kingdom
4.0
21 Dec 2025
Auto enrolment done right
Auto enrolment assessment and postponement are handled properly, and we run forty client payrolls from one place and it never stumbles. Migrating years of desktop data took planning, but we live with it.
Pros
Auto enrolment assessment and postponement are handled properly.
Cons
Migrating years of desktop data took planning.
Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
3.0
Used for 6-12 months34 found this helpful
B
Bethany Patel
Sole trader · 1-10 employees · Food and beverage
LinkedIn verifiedUnited Kingdom
5.0
14 Dec 2025
The bureau standard for a reason
The batch processing saves our bureau hours every month, and support actually understands payroll rather than reading a script. No complaints so far.
Pros
The batch processing saves our bureau hours every month.
Cons
The move to cloud only meant relearning workflows we knew cold.
The batch processing saves our bureau hours every month, and the employee app stopped the constant requests for payslips. It is payroll only, so HR sits in a separate product, but we live with it.
Pros
The batch processing saves our bureau hours every month.
Cons
It is payroll only, so HR sits in a separate product.
Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years12 found this helpful
E
Emma Middleton
Founder · 1-10 employees · Wholesale
United Kingdom
5.0
1 Dec 2025
Trusted by our whole practice
It is ready on day one of every new tax year without fail, and we run forty client payrolls from one place and it never stumbles. No complaints so far.
Pros
It is ready on day one of every new tax year without fail.
Cons
The new cloud pricing is less clear than the old desktop bands.
