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BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

4.1Based on 235 reviews
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Ratings by dimension

  • Ease of use4.0
  • Value3.9
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars104
  • 4 stars72
  • 3 stars34
  • 2 stars20
  • 1 star5

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Verified reviews for BrightPay

235 reviews matching your filters

Olivia Cavendish

Practice manager · 1-10 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom
3.0

19 Mar 2026

Auto enrolment done right

Mixed. The employee app stopped the constant requests for payslips, but the move to cloud only meant relearning workflows we knew cold.

Pros

The employee app stopped the constant requests for payslips.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use
2.0
Value for money
2.0
Customer service
3.0
Functionality
4.0
Used for Less than 6 months12 found this helpful

Emma Mackenzie

Owner · 1-10 employees · Construction

LinkedIn verifiedUnited Kingdom
5.0

18 Mar 2026

Auto enrolment done right

Auto enrolment assessment and postponement are handled properly, and it is ready on day one of every new tax year without fail. No complaints so far.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 2+ years11 found this helpful

Owen Whitfield

Owner · 1-10 employees · Retail

LinkedIn verifiedUnited Kingdom
2.0

12 Mar 2026

Cloud move aside, it is solid

It is payroll only, so HR sits in a separate product, and the new cloud pricing is less clear than the old desktop bands. Support actually understands payroll rather than reading a script, which is about the only positive.

Pros

Support actually understands payroll rather than reading a script.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use
1.0
Value for money
1.0
Customer service
2.0
Functionality
3.0
Used for 6-12 months16 found this helpful

Hannah Ellery

Group financial controller · 501-1000 employees · Charity and non-profit

United Kingdom
3.0

12 Mar 2026

Trusted by our whole practice

Auto enrolment assessment and postponement are handled properly. That said, migrating years of desktop data took planning and it is payroll only, so HR sits in a separate product.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

Migrating years of desktop data took planning.

Ease of use
4.0
Value for money
4.0
Customer service
3.0
Functionality
3.0
Used for 6-12 months9 found this helpful

Andrew Ellery

Practice manager · 11-50 employees · Engineering

United Kingdom
4.0

11 Mar 2026

Auto enrolment done right

Auto enrolment assessment and postponement are handled properly, and the batch processing saves our bureau hours every month. Migrating years of desktop data took planning, but we live with it.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

Migrating years of desktop data took planning.

Ease of use
3.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 2+ years6 found this helpful

Helen Nasir

Director · 1-10 employees · Marketing and advertising

United Kingdom
3.0

1 Mar 2026

Cloud move aside, it is solid

Mixed. It is ready on day one of every new tax year without fail, but migrating years of desktop data took planning.

Pros

It is ready on day one of every new tax year without fail.

Cons

Migrating years of desktop data took planning.

Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for 2+ years18 found this helpful

Paul Dunmore

Operations manager · 51-200 employees · Property and lettings

LinkedIn verifiedUnited Kingdom
4.0

17 Feb 2026

Trusted by our whole practice

Auto enrolment assessment and postponement are handled properly. Only real gripe is that migrating years of desktop data took planning.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

Migrating years of desktop data took planning.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months32 found this helpful

Ian Stroud

Founder · 1-10 employees · Professional services

United Kingdom
3.0

5 Feb 2026

Cloud move aside, it is solid

Mixed. Auto enrolment assessment and postponement are handled properly, but it is payroll only, so HR sits in a separate product.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use
2.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months7 found this helpful

Rachel Adeyemi

Owner · 1-10 employees · Professional services

United Kingdom
5.0

4 Feb 2026

Ready every tax year

Support actually understands payroll rather than reading a script. We run forty client payrolls from one place and it never stumbles.

Pros

Support actually understands payroll rather than reading a script.

Cons

Migrating years of desktop data took planning.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years20 found this helpful

Emma Thornley

Practice manager · 1-10 employees · Construction

LinkedIn verifiedUnited Kingdom
5.0

25 Jan 2026

The bureau standard for a reason

The employee app stopped the constant requests for payslips. It is ready on day one of every new tax year without fail.

Pros

The employee app stopped the constant requests for payslips.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for Less than 6 months1 found this helpful