BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

4.1Based on 235 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features4.0

Rating distribution

5 stars
104
4 stars
72
3 stars
34
2 stars
20
1 star
5

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Verified reviews for BrightPay

235 reviews matching your filters

Laura Mackenzie

Sole trader · 11-50 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

5.0

14 Apr 2026

The bureau standard for a reason

It is ready on day one of every new tax year without fail. Support actually understands payroll rather than reading a script.

Pros

It is ready on day one of every new tax year without fail.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months29 found this helpful

Zoe Colquhoun

Office manager · 11-50 employees · Construction

United Kingdom

5.0

11 Apr 2026

Ready every tax year

The batch processing saves our bureau hours every month, and the employee app stopped the constant requests for payslips. No complaints so far.

Pros

The batch processing saves our bureau hours every month.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months34 found this helpful

Peter Ferreira

Director · 11-50 employees · Wholesale

United Kingdom

2.0

6 Apr 2026

Auto enrolment done right

It is payroll only, so HR sits in a separate product, and the move to cloud only meant relearning workflows we knew cold. The batch processing saves our bureau hours every month, which is about the only positive.

Pros

The batch processing saves our bureau hours every month.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 2.0
Value for money: 1.0
Customer service: 2.0
Functionality: 2.0

Used for 1-2 years29 found this helpful

Megan Mackenzie

Owner · 1-10 employees · Construction

United Kingdom

5.0

3 Apr 2026

The bureau standard for a reason

We run forty client payrolls from one place and it never stumbles, and auto enrolment assessment and postponement are handled properly. No complaints so far.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months30 found this helpful

Thomas Thornley

Company secretary · 51-200 employees · Logistics and transport

United Kingdom

5.0

31 Mar 2026

Trusted by our whole practice

We run forty client payrolls from one place and it never stumbles, and support actually understands payroll rather than reading a script. No complaints so far.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years19 found this helpful

Thomas Rhodes

Bookkeeper · 11-50 employees · Marketing and advertising

United Kingdom

4.0

30 Mar 2026

Ready every tax year

It is ready on day one of every new tax year without fail. Only real gripe is that the move to cloud only meant relearning workflows we knew cold.

Pros

It is ready on day one of every new tax year without fail.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months2 found this helpful

Olivia Bhatti

Finance manager · 51-200 employees · Logistics and transport

United Kingdom

3.0

28 Mar 2026

The bureau standard for a reason

The batch processing saves our bureau hours every month. That said, the new cloud pricing is less clear than the old desktop bands and it is payroll only, so HR sits in a separate product.

Pros

The batch processing saves our bureau hours every month.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 2.0
Value for money: 2.0
Customer service: 3.0
Functionality: 2.0

Used for 6-12 months20 found this helpful

David Quinn

Payroll manager · 201-500 employees · Wholesale

United Kingdom

4.0

21 Mar 2026

Cloud move aside, it is solid

Auto enrolment assessment and postponement are handled properly, and support actually understands payroll rather than reading a script. The move to cloud only meant relearning workflows we knew cold, but we live with it.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months37 found this helpful

Charlotte Trelawny

Sole trader · 11-50 employees · Logistics and transport

United Kingdom

5.0

21 Mar 2026

The bureau standard for a reason

We run forty client payrolls from one place and it never stumbles, and support actually understands payroll rather than reading a script. No complaints so far.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years4 found this helpful

Martin Patel

Head of payroll · 501-1000 employees · Engineering

LinkedIn verifiedUnited Kingdom

3.0

20 Mar 2026

Auto enrolment done right

It is ready on day one of every new tax year without fail. That said, the new cloud pricing is less clear than the old desktop bands and it is payroll only, so HR sits in a separate product.

Pros

It is ready on day one of every new tax year without fail.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months29 found this helpful